Fashion Retail Advisor - Customer Experience

H&M; Johor Bahru; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Global employee discount

Development opportunities

HIP incentive program

Job summary

H&M Malaysia is seeking a Sales Advisor to welcome customers, guide them through the store, and help them find what they need while showcasing our products. You will work with a dynamic Store Team to deliver an outstanding in-store experience.

You will collaborate with colleagues to keep the sales floor inviting, assist with opening and closing, and represent the brand positively in every customer interaction. Passion for fashion and strong communication are essential.

Qualifications

• Experience in customer service within fashion, retail, or similar fields.
• Passionate about fashion and delivering an exceptional in-store experience while promoting our products.
• Thriving in collaborative and dynamic environments.
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop.

Responsibilities

• Share your fashion and product knowledge to help customers make informed choices.
• Collaborate with your team to deliver exceptional service at every step of the customer journey.
• Ensure the sales floor and back of house are well-stocked, organized, and inviting.
• Support with opening and closing of the store.
• Represent yourself and the brand positively during all customer interaction.

Skills

Customer service experience

Fashion knowledge

Job description

H&M Malaysia is seeking a Sales Advisor to welcome customers, guide them through the store, and help them find what they need while showcasing our products. You will work with a dynamic Store Team to deliver an outstanding in-store experience.

You will collaborate with colleagues to keep the sales floor inviting, assist with opening and closing, and represent the brand positively in every customer interaction. Passion for fashion and strong communication are essential.