Facial Therapist

Fresh; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Job summary

Fresh is seeking a driven Facial Therapist to lead in-store facial experiences in Malaysia, delivering sensorial treatments and expert skin consultations to recruit, nurture, and retain guests. You will manage day-to-day facial operations, inventory, and service quality, reporting to the Education Manager and Retail Manager, while upholding Fresh standards and enriching the guest journey.

You’ll collaborate with store teams, participate in promotions, maintain product knowledge, and contribute

Qualifications

• Minimum 3-5 years in the Services (Spa/Therapist) industry.
• Luxury or Perfume & Cosmetics experience is a plus.
• Proficiency in spoken English.
• Any third language is a plus.
• Recognized certificate in Spa treatment training is a plus.
• Strong organizational and administration skills.
• Excellent communication, client engagement and coaching skills.

Responsibilities

• Manage and conduct Fresh facial treatments at Fresh Stores using Fresh products.
• Provide exceptional service and consultations to clients while expanding the brand’s client base and sales.
• Maintain inventory levels and conduct weekly/monthly stock counts.
• Oversee day-to-day facial business operations, bookings, product usage, and expenses.
• Support store promotions, events and community relations.
• Adhere to Fresh values and store presentation standards.

Skills

Spa therapist experience

English proficiency

Additional language

Strong organizational skills

Excellent communication

Education

Spa treatment certification

Job description

At Fresh, we create beauty products that perform with experiences that transform.

Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.

The sensoriality of our products—their textures and scents—sets us apart. It’s this combination of high efficacy and amazing sensations that we’re known for, and why those who know us love us. Lev says fresh creates products people don’t know they need—and then can’t live without. Our founders still work with the brand every day to fulfill their original dream of making beauty that performs and transforms.

We believe that fresh is more than what it sells; it’s the emotional connection to the brand that we call the sixth sense. It’s the heartfelt experience we craft for our people and our guests.

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through L Beauty Pte Ltd, a joint venture between LVMH group and LUXASIA.

We are looking for a driven and passionate Facial Therapist , fully responsible for driving facial experiences within Malaysia to build the Fresh brand through providing sensorial facial experiences to recruit, nurture and retain the guests. Our facial treatment cabin is the ultimate abode of fresh experience where we will ignite your senses and satisfy your skin’s craving. Our founders believe that skincare is transformational and it’s what we would like to gift to our guest.

This role will report to the Education Manager and Retail Manager.

Primary Functions and Responsibilities:

To manage and conduct specified fresh facial treatments at Fresh Stores using the appropriate Fresh products and ingredients. Ensuring the highest level of service and consultation is provided to clients, the Facial Therapist actively seeks to develop the reputation and profile of the Fresh brand expanding their client base and contributes to maximizing sales and financial growth. The Facial Therapist must always behave in a manner consistent with the values of Fresh. All decisions and actions are made in line with company procedures and guidelines.

The successful candidate will possess a high standard of attention to detail and be responsible for:

• Ensuring the Fresh’s approach to Treatments is upheld and demonstrated
• Ensuring the Fresh’s approach to Customer Service and Consultations is upheld and demonstrated
• Providing consistent and reliable service and operational excellence
• Understanding clients requirements and prescribing appropriate products and services
• Engaging with clients to manage and expand the Facial Therapy business
• Providing consultation by prescribing the right products to new and existing customers
• Communicating Fresh values to our customers
• Ensuring the highest level of service and explanation is provided to customers
• Ensuring every aspect of the customer’s experience is positive and informative
• Maintaining inventory levels, and conduct weekly and monthly stock count

Operations

• Managing day-to-day operation of facial business, bookings, usage of products, inventory and collateral ordering and expenses.
• Manage inventory of facial room with precision and in communication with store to ensure all facial products are ordered and accounted for.
• Assist with facial & store stocktakes and inventory control which includes, but not limited to, ordering, checking of stocks, cycle counts and bi-annual stocktakes
• Be aware of marketing and promotional initiatives
• Support shopping events
• Assist Store Manager with maintaining relationships within local community
• Adhere to standards for store and product presentation
• Read and action all communications in a timely manner
• Complete all delegated administrative tasks in an accurate and timely manner
• Contribute to facial & store sales
• Understand store sales budget and performance against KPIs
• Support initiatives to improve product performance within facial team

Customer Experience

• Ensure the Fresh approach to customer service and consultations is upheld and demonstrated
• Resolve customer complaints in a timely and effective manner, escalating any issues to the Store Manager
• Understand and meet Fresh’s dress and grooming standards
• Maintain effective, regular and Fresh appropriate communication with colleagues
• Attend and participate in forums and meetings

Requirements:

Qualifications & Skills

• Minimum 3-5 years and a successful track record in the Services (Therapist Spa) Industry
• Past Luxury or Perfume & Cosmetics experience is a plus
• Proficiency in spoken English
• Any spoken 3rd language is a plus
• Recognized certificate in Spa treatment training is a plus
• Strong organizational and administration skills
• Excellent communication, client engagement (e.g. story telling skills) and coaching/transmission skills.
• Excellent organizational skills.
• Displays team spirit and has an empathetic and can-do attitude.
• Curious, open-minded, strong positive mindset, motivated, and detail oriented.
• Good diction, refined eye for detail and elegance