F&B Supervisor — Elevate Guest Experience & Service

Novotel Hotels; Kuala Lumpur; On-site; MYR 42,000 - 54,000; Full time

Job summary

Novotel Kuala Lumpur City Centre invites a skilled Guest Relations Supervisor to lead guest services with warmth and professionalism.

You will develop high-quality relationships with guests from arrival through stay, ensure service standards, supervise team members, and coordinate with front office, F&B, and reservations to enhance guest loyalty and satisfaction in a busy hotel setting.

Qualifications

• Previous experience in a supervisory role.
• Previous customer service experience.
• Ability to work under pressure.

Responsibilities

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience
• Takes into account and anticipates guest needs
• Conveys the hotel image
• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
• Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
• Supervises and checks the bar, restaurant, menu, presentation
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
• Coordinates with the departments close to the F&B department (front office, reservation etc)
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
• Ensures equipment remains in good condition and signals any needs for technical intervention
• Ensures compliance with legislation governing the sale of beverages
• Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
• Develops employees' motivation and team spirit by creating a good working atmosphere
• Integrates and trains employees, providing support for skills development
• Ensures that employees are well presented (uniforms, personal hygiene etc)
• Helps employees improve their skills and provides support.
• Is familiar with all the hotel's services and promotes them to encourage guest loyalty
• Respects requests from the Sales Department and fulfils the customer promise
• Increases sales through his/her innovative and creative approach and reliable advice
• Promotes the special offers and full range of products
• Manages the products available for guests
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
• Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.
• Ensures that the workplace remains clean and tidy
• Knows and ensures application of the hotel's security regulations (in case of fire etc)
• Ensures the safety of people and property in the hotel
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).

Job description

Novotel Kuala Lumpur City Centre invites a skilled Guest Relations Supervisor to lead guest services with warmth and professionalism.

You will develop high-quality relationships with guests from arrival through stay, ensure service standards, supervise team members, and coordinate with front office, F&B, and reservations to enhance guest loyalty and satisfaction in a busy hotel setting.