F&B Service Captain: Lead Team & Elevate Guest Experience

Aloft Hotels; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Job summary

Aloft Hotels Kuala Lumpur is seeking a Full Time, Non-Management Guest Services Supervisor to lead front-of-house operations and ensure superb guest experiences. You will oversee staff coordination, grooming standards, and daily service delivery.

Responsibilities include assisting management with hiring, training, scheduling, evaluating and coaching employees, maintaining safety and quality standards, and fostering a collaborative team environment that reflects Marriott’s hospitality.

Qualifications

• Education: High school diploma or GED or equivalent.
• Related Work Experience: At least 2 years in hospitality or guest services.
• Supervisory Experience: At least 1 year.
• License or Certification: None

Responsibilities

• Lead front-of-house operations to ensure optimal service and guest satisfaction.
• Inspect grooming and attire of staff and rectify deficiencies.
• Complete opening and closing duties, stock supplies, and maintain cleanliness and safety.
• Monitor dining rooms for seating, service quality, safety, and guest well-being.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff.

Skills

Supervisory experience

Customer service

Team coordination

Education

High school diploma or GED

Job description

Aloft Hotels Kuala Lumpur is seeking a Full Time, Non-Management Guest Services Supervisor to lead front-of-house operations and ensure superb guest experiences. You will oversee staff coordination, grooming standards, and daily service delivery.

Responsibilities include assisting management with hiring, training, scheduling, evaluating and coaching employees, maintaining safety and quality standards, and fostering a collaborative team environment that reflects Marriott’s hospitality.