F&B SaaS Growth & Retention Account Manager

PS TECH SOLUTION SDN. BHD.; Petaling Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

PS TECH SOLUTION SDN. BHD. is seeking a results-driven Key Account Manager for our F&B POS SaaS platform. You will own a portfolio of merchants from single outlets to chains, driving onboarding, retention, and revenue growth.

You will reduce churn, nurture relationships with owners and decision-makers, analyze data to uncover opportunities, and collaborate with support, product, and sales teams to ensure a seamless merchant journey.

Qualifications

• Strong commercial mindset with growth focus.
• Ability to build trust with business owners and decision-makers.
• Data-driven approach to identify opportunities and drive decisions.
• Proactive, hands-on, accountable for results.
• Excellent communication across channels.

Responsibilities

• Own and manage a portfolio of F&B merchant accounts (single outlets to chains).
• Build strong, long-term relationships with business owners and key decision-makers.
• Act as the main point of contact for all non-technical matters.
• Proactively monitor account health, usage, and engagement to reduce churn.
• Drive contract renewals and ensure high retention rates.
• Grow GMV through loyalty programs, campaigns, promotions, reactivation and upselling.
• Analyze merchant data and provide actionable insights to improve performance.
• Ensure smooth customer journey from onboarding to daily operations.
• Coordinate with internal teams to resolve issues efficiently.
• Handle customer enquiries and escalate technical matters when required.

Skills

Commercial mindset

Relationship building

Data-driven

Proactive

Communication skills

Account management

SaaS experience

Job description

PS TECH SOLUTION SDN. BHD. is seeking a results-driven Key Account Manager for our F&B POS SaaS platform. You will own a portfolio of merchants from single outlets to chains, driving onboarding, retention, and revenue growth.

You will reduce churn, nurture relationships with owners and decision-makers, analyze data to uncover opportunities, and collaborate with support, product, and sales teams to ensure a seamless merchant journey.