F&B Operations Lead - Travel to Outlets & Elevate Service

SEN KEE FOOD TRADING SDN. BHD.; Seberang Perai; On-site; MYR 20,000 - 33,000; Full time

Benefits offered by this job

OT/allowances

KPI-based incentive

Training provided

Increment & promotion

Annual leave

Job summary

SEN KEE FOOD TRADING SDN. BHD. is seeking an Operations role based in KL with travel to multiple outlets. Lead a team, ensure SOP adherence, and deliver quality customer service in a fast-paced F&B environment.

The role requires a Diploma and at least 1 year in the field, with strong leadership, communication in English, Bahasa Malaysia and Mandarin, and willingness to travel across states. Training provided and opportunity for growth.

Qualifications

• Possess at least a Diploma in any field and at least 1 year of related experience.
• Strong background in F&B with leadership skills.
• Mature and professional demeanor.
• Good command of English, Bahasa Malaysia and Mandarin.
• Own transport and willingness to travel.

Responsibilities

• Ensure day to day operations and food preparation follow SOP.
• Provide good quality service to customers.
• Ensure kitchen and sitting area are conducive, safe and comfortable.
• Collaborate with management and AEON management.
• Keep work area clean and organized.
• Manage and monitor staff productivity and performance.
• Perform other job-related duties as assigned.
• Make sure sales & stock analysis tallies daily.
• Ensure all raw materials are of good quality before serving.
• Record and update halal matters (pest control & audit).
• Assist food safety audit and halal department.
• Attend to customer complaints to ensure satisfaction.
• Work according to shift and arrange schedules.
• Travel outlet to outlet based on schedule; cover local & outstation outlets.

Skills

Leadership

Team player

Customer service

Professional demeanor

English proficiency

Multilingual (BM, Mandarin)

Education

Diploma in any field

Job description

SEN KEE FOOD TRADING SDN. BHD. is seeking an Operations role based in KL with travel to multiple outlets. Lead a team, ensure SOP adherence, and deliver quality customer service in a fast-paced F&B environment.

The role requires a Diploma and at least 1 year in the field, with strong leadership, communication in English, Bahasa Malaysia and Mandarin, and willingness to travel across states. Training provided and opportunity for growth.