F&B Host (The Chow Kit Hotel)

Ormond Group; Kuala Lumpur; On-site; MYR 27,000 - 37,000; Full time

Job summary

Ormond Group, a major hospitality player in Malaysia, is seeking enthusiastic F&B service staff in Kuala Lumpur. You will greet guests, take orders, suggest menu items, and ensure accurate handling of payments while maintaining high service standards.

The role requires good English and Bahasa Malaysia, ability to work shifts including weekends and public holidays, and a friendly, team-focused attitude. Fresh graduates are welcome, with training provided to support growth within The Chow Kit,

Qualifications

• Minimum SPM/Certificate/Diploma in Hospitality or related field.
• Prior experience in F&B service is an advantage; fresh graduates welcome.
• Good communication in English and Bahasa Malaysia.

Responsibilities

• Greet guests warmly, provide menu recommendations, and take accurate orders.
• Serve food and beverages promptly and efficiently.
• Set up, arrange, and clean tables and dining areas before, during, and after service.
• Handle guest inquiries and address concerns professionally, escalating when needed.
• Collaborate with kitchen staff to ensure timely delivery of food items and accuracy in order preparation.
• Maintain knowledge of all offerings to provide detailed information to guests.
• Suggest and up-sell menu items to enhance the dining experience.
• Handle cash and electronic transactions accurately and process payments.
• Comply with health and safety regulations and maintain cleanliness.
• Participate in daily briefings for events, menu changes, and other information.
• Assist in inventory management of F&B supplies and report shortages or damages.
• Support F&B team during events and functions for seamless execution.

Skills

Communication

Teamwork

Customer service

Attention to detail

Education

SPM/Cert/Diploma in Hospitality

Job description

Greet guests warmly, provide menu recommendations, and take accurate orders to ensure an enjoyable dining experience.

Serve food and beverages promptly and efficiently, following standard serving procedures and ensuring proper table settings.

Responsible for setting up, arranging, and cleaning tables and dining areas before, during, and after service.

Handle guest inquiries and address any concerns or complaints with a professional and positive attitude, escalating issues to the F&B Supervisor or Manager if necessary.

Collaborate with the kitchen staff to ensure timely delivery of food items and accuracy in order preparation.

Maintain a thorough knowledge of all food and beverage offerings, including ingredients and preparation methods, to provide detailed information to guests.

Suggest and up-sell menu items to enhance the dining experience and contribute to revenue generation.

Handle cash and electronic transactions accurately, process payments, and return change to guests as required.

Comply with all health and safety regulations, maintaining cleanliness and hygiene standards in all F&B areas.

Participate in daily briefings to stay informed about special events, menu changes, and any other relevant information.

Assist in the inventory management of food and beverage supplies, reporting shortages or damages as necessary.

Support the F&B team during events and functions, ensuring seamless execution and customer satisfaction.

Adhere to Ormond Group's policies and procedures, including those related to dress code and conduct.

Job Requirements:

Minimum SPM / Certificate / Diploma in Hospitality, F&B, or related field

Prior experience in F&B service or hospitality is an advantage (fresh graduates are welcome)

Good communication skills in English and Bahasa Malaysia

Friendly, presentable, and customer-oriented with a positive attitude

Able to work shifts, weekends, and public holidays

Physically fit and able to stand for long hours

Basic knowledge of food hygiene, safety, and service standards

Able to work well in a team and follow instructions from supervisors

Willing to learn, proactive, and shows enthusiasm in service delivery

Typhoid vaccination and a Food Handling Certificate are required

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.

About Us - Ormond Group is the hospitality platform of ECM Libra Group Berhad, a diversified Malaysian investment group with businesses spanning hospitality, education, and lifestyle.

Today, Ormond Group owns and operates more than 2,500 hotel keys across Malaysia, the UK, Ireland, Australia, and Japan. Our portfolio includes award-winning brands such as The Chow Kit, MoMo's Kuala Lumpur, Tune Hotels, and the five-star The RuMa Hotel and Residences, with continued expansion across the region.