F&B Captain — Guest Experience & Service Leader

Care Luxury Hotels & Resorts; Johor Bahru; On-site; MYR 36,000 - 48,000; Full time

Job summary

TROVE Hotel Johor Bahru is seeking a Food & Beverage Captain to uphold exceptional service standards in our restaurant and support the F&B team. The role involves guest interaction, concept development, and cross-department coordination to ensure a seamless guest experience.

You will maintain knowledge of hotel offerings, participate in meetings, and guide staff in delivering high-quality service while upholding professionalism and rapport with guests and colleagues.

Qualifications

• Experience in hotel restaurant service operations.
• Strong communication and guest-relations skills.

Responsibilities

• Assists in developing, planning, and ensuring the implementation of service standards in the restaurant.
• Continuously suggests and assists in developing new concepts.
• Maintains complete knowledge of the features, services, rates and promotions at the restaurant and at the hotel.
• Attends communication meetings with all restaurant team as well as other F&B Team.
• Assist in clearing and setting tables.
• Greets guests.
• Checks customer satisfaction regularly.
• Takes guest orders.
• Responds promptly to guest concerns.
• Recognizes employees’ feedback on operations and any factors affecting their roles.
• Analyses the restaurant revenue trends.
• Assist in outlet trainings.
• Maintains the highest standard of professionalism, ethics and attitude towards clients and colleagues.
• Develops strong, productive, professional relationships with internal and external guests.
• Maintains per level of equipment and supplies.
• Establish proper feedback and reporting lines with Hierarchy within and outside own department.

Job description

TROVE Hotel Johor Bahru is seeking a Food & Beverage Captain to uphold exceptional service standards in our restaurant and support the F&B team. The role involves guest interaction, concept development, and cross-department coordination to ensure a seamless guest experience.

You will maintain knowledge of hotel offerings, participate in meetings, and guide staff in delivering high-quality service while upholding professionalism and rapport with guests and colleagues.