Export Operations Customer Support (Open to fresh graduates)

Toll Group; Bayan Lepas; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Parental leave

Job summary

Jora Malaysia is seeking an Export Operations Customer Support professional (open to fresh graduates) to convert source documents into the in-house system for storage, processing, and data management. You will handle data entry, bookings, shipper instructions, and respond to inquiries.

The role requires a diploma, MS Office familiarity, and strong English communication, with opportunities for development and promotions. Health and family leave benefits may be included.

Qualifications

• Diploma in any related field or equivalent.
• Familiarity with MS Office tools.
• Proficiency in both spoken and written English.
• Attention to details and accuracy.

Responsibilities

• Enter data according to the Export SOP.
• Create Quick Booking according to booking confirmations in Cargo Wise.
• Register Consol and issue Shippers instruction.
• Respond to queries and access relevant files.
• Check completed work for accuracy.
• Proactively communicate with stakeholders via email.
• Keep sensitive information confidential.
• Explore process improvements through CI initiatives.

Skills

Diploma in related field

MS Office

English proficiency

Attention to detail

Education

Diploma or equivalent

Tools

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Export Operations Customer Support (Open to fresh graduates)

The position will be responsible to Create export shipments from various source documents into the in house system for storage, processing and data management purposes.

RESPONSIBILITIES:

• Enter data according to the Export Standard Operating Procedure
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Responsible to register Consol and proceed with issuance of Shippers instruction
• Respond to queries for information and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

REQUIREMENTS:

• Minimum with Diploma in any related field or equivalent
• Familiarity with MS Office
• Proficiency in both spoken and written English
• Attention to details and accuracy
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Application Question(s):

• Can you speak, read and write in Mandarin?