EXECUTIVE, TELEMARKETING

Master Mansion Design Sdn Bhd; Selangor; On-site; MYR 33,000 - 56,000; Full time

Job summary

Master Mansion Design Sdn Bhd in Selangor, Malaysia is seeking a sales‑oriented professional to drive outbound calls, lead generation and CRM management for furniture solutions.

You will qualify prospects, schedule appointments for the outdoor sales team, meet sales targets, handle inquiries, and participate in events when required while delivering excellent service.

Qualifications

• At least SPM/Diploma/Degree in any discipline or with relevant experience.
• Fresh graduates with the right determination, passion and sales drive will be considered.
• Excellent verbal and written communication skills to articulate product value clearly.

Responsibilities

• Actively reach out to potential customers (B2C) via Outbound & Cold Calling to promote furniture products.
• Lead generation and qualification to identify new sales opportunities, qualify prospects and follow up on inquiries.
• Maintain positive relationships with customers and provide professional service.
• Schedule appointments for outdoor sales team or interior design consultants to meet clients in person.
• Meet and exceed daily/monthly sales targets and call volumes.
• Handle customer queries, complaints and follow-ups to ensure satisfaction and encourage repeat purchases.
• Maintain and update client databases in the CRM with accurate contact information and call notes.
• Provide feedback to relevant departments and participate in exhibitions or industry events when required.

Skills

Excellent communication

Persuasive

MS Office

Education

SPM / Diploma / Degree

Tools

CRM software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Actively reaching out to potential customers (B2C) such as Outbound & Cold Calling to promote furniture products, such as office sets, home furniture, or specialized fittings.

Lead Generation & Qualification to Identifying new sales opportunities, qualifying prospects, and following up on inquiries and build strong relationships with prospects and convert leads into sales.

Maintains and establish a positive, empathetic, good relationships and professional attitude towards customer.

Scheduling appointments setting for the outdoor sales team or interior design consultants to meet with clients in person.

Deliver customer satisfaction through excellent service quality with required service level to meet the goals and objectives

Present and promote company’s product features, benefits, and pricing of furniture items to potential customers.

Acting as a Customer Relationship Management (CRM) to maintaining and updating client databases with accurate contact information, call notes, and follow-up details.

Meeting or exceedingly daily/monthly sales targets and call volumes achievement.

Proactively call potential customers and generate sales opportunities.

Handling customer queries, complaints, and follow-ups to ensure satisfaction and encourage repeat purchases after sales service.

Resolves customer requests and problems by making appropriate changes based on company's processes and procedures, as well as terms and conditions.

Follow up consistently with potential clients to close deals.

Maintains, analyses, updates accurate information the weekly report for record of customer interaction, transactions, calls, leads, sales activities, comments and complaints in the company's system.

Shares customer feedback with relevant departments for further improvements.

Adaptable, with high tolerance level and ability to handle various changes and needs of operations.

Participate in exhibitions, roadshows, or industry events when required.

Perform any other duties or support ad-hoc task when required.

REQUIREMENTS

Must possess at least SPM/Diploma/Degree in any disciplines / with relevant experience.

Fresh graduates with the right determination, passion and sales drive will be considered.

Excellent verbal and written communication skills to articulate product value clearly.

Persuasive, energetic, result-oriented attitude, and possess the passion for sales and marketing.

Able to communicate and literate in English, Bahasa Malaysia and Chinese.

Proficient in MS Office.

Familiarity with furniture trends, materials, or interior design is an advantage.

Ability to handle problem-solving of objections, dealing with complaints and negotiate effectively.

Strong analytical and interpersonal skills.

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