Executive Telemarketing

CUCKOO International (MAL) BERHAD; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Dental

Vision

Birthday Leave

Honeymoon Package

Healthy & Welln

Job summary

CUCKOO International (MAL) BERHAD is seeking a Senior Executive, Telemarketing to drive revenue growth through proactive outbound calls. This high-energy hunter turns cold and warm leads into customers while keeping script discipline and brand compliance.

Responsibilities include high-volume outbound campaigns, aggressive lead qualification, mentoring junior telemarketers, maintaining CRM records, and ensuring data integrity with PDPA compliance.

Qualifications

• Education: Diploma or Bachelor's Degree in Business, Marketing, Communications, or related field (open to SPM with exceptional sales track record).
• Experience: 3–5 years outbound telemarketing/inside sales in fast-paced industries (Banking, Insurance, Telco, or subscription models).
• Language: Fluent Bahasa Malaysia and English; Mandarin or local dialects advantageous.
• Technical: Hands-on CRM experience (Salesforce, HubSpot) and automated dialer systems.
• Sales DNA: Resilient, commission-driven with a proven track record of quota attainment.

Responsibilities

• Outbound Sales & Acquisition: Execute high-volume outbound campaigns to generate new customer acquisitions and close sales targets.
• Lead Pipeline Optimization: Aggressively qualify leads and manage a follow-up pipeline to maximize conversions.
• Team Mentorship & Coaching: Mentor junior telemarketers on handling rejections, pitch scripts, and closing techniques.
• Campaign & Database Hygiene: Maintain accurate records of interactions and dispositions in the CRM to ensure data integrity.
• Quality & Compliance Governance: Adhere to sales guidelines, PDPA, and quality metrics on every call.

Skills

Outbound telemarketing

CRM proficiency

Mentoring

Lead qualification

Data management

Education

Diploma or Bachelor's Degree in Business/Marketing/Communications

Tools

Salesforce

HubSpot

Predictive dialer

Job description

The Senior Executive, Telemarketing is a high-velocity sales professional responsible for driving revenue growth through proactive outbound telephone engagement. This role demands a high-energy "Hunter" mindset, combining aggressive sales closing capability with the maturity to mentor junior executives and optimize lead conversion strategies.

As a Senior Executive, you will act as the tip of the spear for campaign execution -turning cold and warm leads into loyal customers while maintaining the highest standards of script discipline and brand compliance.

Key Responsibilities

Outbound Sales & Acquisition: Execute high-volume outbound calling campaigns to generate new customer acquisitions, upsell existing accounts, and close sales targets consistently.

Lead Pipeline Optimization: Qualify incoming marketing leads aggressively, managing a systematic follow-up pipeline to maximize conversion rates and minimize drop-offs.

Team Mentorship & Coaching: Assist the Team Lead in coaching junior telemarketers on handling rejections, perfecting pitch scripts, and mastering advanced closing techniques.

Campaign & Database Hygiene: Maintain meticulous records of customer interactions, feedback, and sales dispositions within the CRM platform to ensure high data integrity.

Quality & Compliance Governance: Adhere strictly to institutional sales guidelines, data privacy regulations (PDPA), and quality control metrics during every call.

Key Requirements

Education: Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related field (open to SPM holders with an exceptional sales track record).

Experience: 3 to 5 years of consistent, high-performing outbound telemarketing or inside sales experience, preferably in fast-paced industries (e.g., Banking, Insurance, Telco, or Subscription-based models).

Language Proficiency: Flawless verbal communication in Bahasa Malaysia and English; the ability to speak Mandarin or local dialects is a significant commercial advantage.

Technical Skills: Heavy hands-on familiarity with CRM software (e.g., Salesforce, HubSpot) and automated predictive dialer systems.

Sales DNA: Resilient, thick-skinned, and highly motivated by commission structures; possesses a proven track record of consistently exceeding monthly personal sales quotas.

Household Goods & Appliances Manufacturing 101-1,000 employees

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances
2. Healthy Living
3. Healthy Lifestyle
4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

CUCKOO International (MAL) BERHAD is a leading provider of holistic Healthy Home solutions in Malaysia. Since its inception in October 2014 with the introduction of the South Korean brand CUCKOO, the company has expanded its offerings across four key pillars:

1. Healthy Appliances
2. Healthy Living
3. Healthy Lifestyle
4. Healthy Home Care

CUCKOO International has improved the lives of over 4.7 million Malaysians and operates with over 640 branches nationwide. Its subscription-rental model makes Healthy Home solutions more accessible and affordable, reflecting its commitment to enhancing community well-being through extensive outreach programs.

• Medical
• Miscellaneous allowance
• Dental
• Vision
• Birthday Leave
• Honeymoon Package
• Healthy & Welln