Executive, Technical Support (Call Centre) Swap Logistics Distribution Sdn Bhd

Swap Asia Group; Petaling Jaya; On-site; MYR 22,000 - 36,000; Full time

Job summary

Swap Asia Group is seeking a customer service professional to handle inbound calls related to claims, product queries, and escalation. You will execute tasks with professionalism and aim to exceed customer expectations, while also conducting outbound calls for surveys or recovery efforts.

The role requires strong verbal and written communication in English and Bahasa Malaysia, with Mandarin as an added advantage.

Qualifications

• Diploma or higher in any field.
• Willing to work on shift rotation.
• Experience in call centre / customer service environment.
• Excellent verbal and written communication in Bahasa Malaysia and English; Mandarin is an added advantage.
• Proficient with Microsoft Excel and Word.
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle all inbound calls pertaining to claim submission, product queries and escalation.
• Execute all responsibilities with professionalism and exceed customer expectations.
• Conduct outbound calls for customer surveys or recovery calls.
• Be a team player and cooperate among colleagues.
• Communicate well verbally and in writing in English and Bahasa Malaysia.
• Resolve price plan issues or enquiries.

Skills

Verbal communication

Written communication

English proficiency

Bahasa Malaysia proficiency

Mandarin beneficial

Education

Diploma or equivalent

Tools

Excel

Word

Job description

Key Responsibilities:

• Handle all inbound calls pertaining to claim submission, product queries and escalation.
• To execute all responsibilities with professionalism and exceed customer’s expectation.
• Ability to follow instruction to ensure complete and execution of claims submission for all the processes.
• To conduct outbound calls with proper professionalism for customer survey or recovery calls.
• Be a team player and cooperate among colleagues.
• Ability to communicate well verbally and in writing using English and Bahasa Malaysia.
• Ability to resolve price plan issues or enquiries.
• Ability to have an analytical mindset to assist, identify and resolve customer’s needs.
• Ability to handle high volume of inbound and outbound calls.
• The need to be working on shift rotation basis.

Requirements:

• A diploma or equivalent or higher in any fields.
• Must be willing to work on a shift rotation basis.
• Experience in call centre / customer service environment.
• To have excellent verbal and communication skill in Bahasa Malaysia and English plus ability to speak in Mandarin is be a definite added advantage.
• Ability to use Microsoft excel and Words.
• Ability to carried out responsibilities diligently.
• Ability to think quick on your feet to assist the customers.
• Having a desire to improve and exceed the goals set
• Experience related to telco will be an added advantage.
• Keen attention to details.
• Enjoy communicating with people and have a pleasant personality.
• Fresh graduates are encouraged to apply.