EXECUTIVE, SYSTEMS (VM & OS)

KPJ Healthcare Berhad; Malaysia; On-site; MYR 60,000 - 96,000; Full time

Job summary

KPJ Healthcare Berhad is seeking an Executive (VM & OS) to support day-to-day administration, monitoring, and maintenance of virtual machines and operating systems across enterprise infrastructure, including KPJ hospital systems and the Managed Private Cloud.

The role focuses on operational execution, system stability, and compliance with infrastructure standards, working with senior engineers to resolve incidents and implement platform improvements.

Qualifications

• Hands-on experience in supporting, managing, and maintaining virtual machines and operating systems in an enterprise environment.
• Familiarity with monitoring systems to track performance and health of VM/OS platforms.
• Basic understanding of backup, recovery, and disaster recovery processes.

Responsibilities

• Administer virtual machines on platforms like VMware and Hyper‑V, including provisioning and lifecycle management.
• Support Windows and Linux OS configurations, patching, and incident resolution.
• Monitor system health and respond to incidents with escalation when needed.
• Assist in backup operations, DR drills, and restoration testing.
• Support change management, documentation, and governance activities.
• Collaborate with teams to implement platform upgrades and improvements.

Skills

VMware

Hyper-V

Windows OS

Linux OS

Monitoring

Backup & DR

Incident response

Documentation

Change management

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

VMware

Microsoft Hyper-V

Job description

GENERAL DESCRIPTION :

The Executive (VM & OS) supports the day-to-day administration, monitoring, and maintenance of virtual machines and operating systems across enterprise infrastructure environments, including KPJ hospital systems and the Managed Private Cloud. The role focuses on operational execution, system stability, and compliance with infrastructure standards, ensuring virtual platforms and operating systems remain reliable, secure, and efficiently managed. The position works closely with senior engineers and infrastructure teams to support system operations, incident resolution, and platform improvement initiatives.

JOB DESCRIPTION 1.

OS & Virtual Machine Operations Support administration of virtual machines on enterprise virtualization platforms such as VMware and Microsoft Hyper‑V. Perform VM provisioning, resizing, snapshot management, and decommissioning based on approved requests. Support Windows and Linux operating systems, including system configuration, monitoring, and troubleshooting. Execute OS patching, system updates, and vulnerability remediation activities in accordance with approved schedules. Support in scheduled maintenance and upgrade activities, ensuring minimal impact to production systems.

JOB DESCRIPTION 2.

Monitoring & Incident Support Monitor system health, performance, and availability using approved monitoring tools. Respond to incidents and service requests, performing first‑level troubleshooting and escalation where required. Support recovery activities during system outages under guidance from senior engineers. Support after‑hours and on‑call activities as part of operational requirements and team rotation.

JOB DESCRIPTION 3.

Backup & Disaster Recovery Support. Support backup operations, including monitoring backup jobs and reporting failures. Assist in backup restoration testing and recovery tasks when required. Participate in disaster recovery drills, failover exercises, and documentation updates.

JOB DESCRIPTION 4.

Project & Change Support. Support infrastructure projects such as VM migrations, OS upgrades, and platform enhancements. Assist in implementing approved changes following change management procedures. Ensure activities comply with defined standards, security baselines, and operational guidelines.

JOB DESCRIPTION 5.

Documentation & Governance. Maintain and update SOPs, runbooks, checklists, and operational documentation. Ensure server and VM inventory documentation is accurate and updated to support asset management, audits, and operational tracking. Ensure activities comply with internal policies, audit requirements, and governance standards.

JOB DESCRIPTION 6.

Teamwork & Continuous Improvement. Work collaboratively with senior engineers, cross‑functional teams, and vendors. Perform ad‑hoc tasks to support infrastructure operations and improvement initiatives across systems, identity, and related platforms as required. Demonstrate a positive learning mindset and continuously enhance technical skills.

JOB REQUIREMENT

Education: Bachelor’s degree in Information Technology/Computer Science.

Knowledge and Experiences: 1–3 Years of Relevant Experience: Hands‑on experience in supporting, managing, and maintaining virtual machines and operating systems in an enterprise environment.

Virtual Machine Operations: Experience supporting virtual machines on enterprise virtualization platforms such as VMware or Microsoft Hyper‑V.

Operating System Administration: Basic experience supporting Windows and Linux operating systems, including system configuration, monitoring, and patch management.

Infrastructure Monitoring: Familiarity with monitoring system performance, availability, and resource utilization in enterprise environments.

Backup & Recovery Awareness: Basic understanding of backup operations and disaster recovery processes for virtual machines.

Operational Support: Experience responding to incidents and service requests in accordance with operational procedures and escalation guidelines.

Collaboration & Continuous Learning: Ability to work with infrastructure teams while continuously improving technical knowledge of virtualization and operating system technologies.

SKILLS & COMPETENCIES

Strong troubleshooting and analytical problem-solving ability.

Ability to follow defined operational procedures and standards.

Good collaboration and teamwork with infrastructure and application teams.

Basic documentation and operational discipline.

Ability to manage multiple operational tasks and priorities.

Virtualization platforms (VMware / Microsoft Hyper‑V).

Virtual machine provisioning and lifecycle management.

Windows Server and Linux administration (basic).

OS patching and system updates.

System monitoring and health checks.

Basic understanding of backup and recovery processes.

Perform first‑level or second‑level troubleshooting for VM and OS related issues.

Support for VM migrations, resizing, and infrastructure changes.

Understanding of infrastructure security baselines and operational standards.

Assist in platform upgrades and infrastructure improvement initiatives.

PERSONAL ATTRIBUTES

Strong sense of responsibility and accountability for operational tasks.

Attention to detail and structured problem‑solving approach.

Ability to work independently and collaboratively within a team.

Good communication and interpersonal skills.

Positive attitude with willingness to learn new technologies and adapt to change.

WORKING RELATIONSHIP

Internal KPJ Group Hospital/Subsidiaries IT Teams Cross‑Functional Teams All KPJ HQ departments External IT Solution Providers

ABOUT US

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.