Executive/Senior Executive-Operations Management (Parameter and System)

Industrial and Commercial Bank of China (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Industrial and Commercial Bank of China (Malaysia) Berhad is seeking a capable professional to support banking operations and IT projects. The role focuses on setting up system parameters, addressing issues, running tests, and documenting changes while ensuring backups are secure.

You will manage system upgrade projects, craft enhancement proposals, and train staff on new processes. Strong analytical ability and proficiency with Excel, data handling, and SQL are important; English is required

Qualifications

• Bachelor’s degree in Finance, Banking, Computer Science, Accounting, Business Administration, or related field.
• 3–5 years in banking operations, IT, or project management.
• Hands-on experience with core banking systems (parameter setup is essential).
• In-depth knowledge of core banking systems and banking products and operations.
• Strong analytical and problem solving skills; Excel, data management and basic programming.
• Able to work independently and as a team; knowledge of SQL is a plus.
• Strong command of English; Mandarin and Bahasa Melayu are advantageous.

Responsibilities

• Set up and update system parameters (settings) based on business needs.
• Fix system issues, propose quick solutions, and upscale complex problems.
• Run tests for new updates, document changes, and keep backups secure.
• Manage projects like system upgrades, branch expansions, or process improvements.
• Create proposals for system enhancements and get management approval.
• Train or guide branch and head office staff on how to use new systems and procedures.
• Answer branch questions about daily operations, systems, or procedures.
• Develop and review manuals for branch staff.
• Assist set up systems and processes for new branches.
• Find ways to enhance systems and procedures for optimize performance.
• Work and collaborate with tech teams and internal/external counter-part.
• Leverage SQL skills for data-driven parameter validation, system debugging, and automated reporting.

Skills

Core banking systems

Banking products

Analytical skills

Excel

Data management

Programming basics

Team collaboration

Independent worker

English proficiency

SQL

Mandarin

Bahasa Melayu

Education

Bachelor’s degree in Finance, Banking, Computer Science, Accounting, Business Administration, or related field

Tools

SQL

Job description

• 1. Set up and update system parameters (settings) based on business needs.
• 2. Fix system issues, propose quick solutions, and upscale complex problems.
• 3. Run tests for new updates, document changes, and keep backups secure.

• 1. Manage projects like system upgrades, branch expansions, or process improvements.
• 2. Create proposals for system enhancements and get management approval.
• 3. Train or guide branch and head office staff on how to use new systems and procedures.

Operations Support

• 1. Answer branch questions about daily operations, systems, or procedures.
• 2. Develop and review manuals for branch staff.
• 3. Assist set up systems and processes for new branches.

System Improvements

• 1. Find ways to enhance systems and procedures for optimize performance.
• 2. Work and collaborate with tech teams and internal/external counter-part.
• 3. Leverage SQL skills for data-driven parameter validation, system debugging, and automated reporting.

Job Requirements

• 1.Bachelor’s degree in Finance, Banking, Computer Science, Accounting, Business
• Administration, or a related field.
• 2.3 to 5 years in banking operations, IT, or project management.
• 3.Hands-on experience with core banking systems (parameter setup is essential).
• 4.Specialised, Technical/Other Knowledge: In-depth knowledge of core banking system Knowledge and experience with banking products and operations
• 5.Strong analytical and problem solving skills Expertise in Excel, managing data and basic programming skill.
• 6.Able to work independently and as a team Knowledge of basic programming and SQL is a plus, particularly for data analysis and system queries.
• 7.Strong command of English; proficiency in Mandarin and Bahasa Melayu is advantageous.