Executive, Repayment

Wilayah Credit Sdn Bhd; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Job summary

Wilayah Credit Sdn Bhd is seeking a detail-oriented professional to ensure accurate documentation, compliance with regulations, and timely reporting of collection activities. You will document conversations, payment arrangements, and updates, maintain PDPA confidentiality, and escalate issues to senior staff when needed.

The role emphasizes achieving monthly collection targets, maintaining high call quality, and preparing detailed activity reports for audit readiness and internal review.

Qualifications

• Bachelor's Degree or Diploma in Finance, Banking, Accounting, Business, Economics, or related fields.

Responsibilities

• Same-day posting of receipts and deposits within cut-off times.
• Zero or within-threshold cash variances with timely reporting.
• Daily reconciliations completed and signed on time.
• Audit-ready documentation with proper filing and retention.
• Document all conversations, payment arrangements, and account updates accurately.
• Maintain confidentiality of all debtor information in accordance with PDPA.

Education

Bachelor's Degree or Diploma in Finance, Banking, Accounting, Business, Economics, or related fields

Job description

Same-day posting of receipts and deposits within cut-off times.

Zero or within-threshold cash variances with timely reporting.

Daily reconciliations completed and signed on time.

Audit-ready documentation with proper filing and retention.

Documentation & Compliance

Ensure all collection activities comply with Malaysian Consumer Protection Act and other relevant regulations.

Document all conversations, payment arrangements, and account updates accurately.

Prepare detailed reports on collection activities and account status.

Maintain confidentiality of all debtor information in accordance with PDPA (Personal Data Protection Act).

Escalate problematic accounts to senior staff or legal department as appropriate.

Performance & Targets

Meet or exceed monthly collection targets and KPIs.

Maintain high standards of call quality and professionalism.

Achieve resolution rates within established timeframes.

Participate in team meetings and training sessions.

Requirements

Bachelor's Degree or Diploma in Finance, Banking, Accounting, Business, Economics, or related fields.