Associate Director, HR Service Delivery, Greater Asia

Becton Dickinson Sdn. Bhd.; Kuala Lumpur; On-site; MYR 260,000 - 520,000; Full time

Job summary

BD in Kuala Lumpur, Malaysia seeks an Associate Director, GA Service Delivery for HR. You will lead regional HR service delivery operations across Greater Asia, ensuring governance, compliance, and efficiency while partnering with HR COEs, IT, and external BPO providers.

The role emphasizes process optimization, KPI/SLAs, and transformation programs. You will build a high-performing team, drive change, and ensure seamless service for employees and HR partners across markets.

Qualifications

• Bachelor’s degree in business administration, Operations Management, Human Resources or a related field.
• 10–15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
• Experience working in shared services and/or outsourced service delivery models, including collaboration with external BPO providers.
• Experience in GBS or shared services environments strongly preferred.
• Demonstrated success in leading large-scale transformation or process improvement initiatives.
• Certification in Lean Six Sigma, ITIL, PMP, PSP, or similar operational excellence frameworks is highly desirable.
• Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.

Responsibilities

• GA Regional Operational Leadership: Lead HR service delivery operations across multiple Greater Asia markets.
• Service Excellence: Track and enhance service levels, KPIs, and SLAs.
• Process Optimization: Identify and implement process improvements and automation.
• BPO Partnership & Vendor Governance: Interface with external BPO providers with governance and performance management.
• Stakeholder Engagement: Collaborate with HR COEs, regional leaders and external providers.
• Technology Enablement: Leverage Workday and ServiceNow for improved service delivery.
• Team Development: Build and lead a high-performing team across the region.
• Compliance & Risk Management: Ensure adherence to global and local compliance standards.
• Change Management: Lead regional HR transformation programs and transition activities.

Skills

Leadership

Stakeholder management

Change management

Data-driven decision making

HR systems knowledge

Education

Bachelor’s degree in business administration or HR

Tools

Workday

ServiceNow

Job description

Associate Director, HR Service Delivery, Greater Asia

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description
The Associate Director, GA Service Operations for HR Service Delivery will be responsible for the following key objectives:

• GA Regional Operational Leadership: Lead HR service delivery operations across multiple Greater Asia markets, ensuring consistent execution of core HR processes while balancing regional requirements with global standards, governance requirements, operational efficiency, and regulatory compliance.
• Service Excellence: Track and enhance service levels, KPIs, and SLAs to deliver prompt, accurate support for employees and HR partners. Review and recommend improvements for KPIs focused on operational efficiency, service quality, and customer satisfaction.
• Process Optimization: Identify and implement process improvements, automation opportunities, and standardization across regions.
• BPO Partnership & Vendor Governance:Act as the interface with external BPO providers, ensuring strong governance, transparency, and performance management. Hold vendors accountable for service outcomes, proactively address risks, and drive continuous improvement across the outsourced service landscape.
• Stakeholder Engagement: Collaborate with internal and external stakeholders, including HR COEs, regional HR leaders, regional business leaders, and external service providers, to ensure service delivery models meet evolving organizational needs.
• Technology Enablement: Partner with HRIS, IT, Finance and other teams to leverage digital tools and platforms (e.g., Workday, ServiceNow) for enhanced service delivery.
• Team Development: Build and lead a high-performing team, fostering a culture of accountability, innovation, customer-centricity, and continuous learning. Lead and develop HR service delivery managers and team members across the region, strengthen organizational capability, and drive employee engagement and a high-performance culture.
• Compliance & Risk Management: Ensure adherence to global and local compliance standards, data privacy regulations, internal policies and audit requirements.
• Change Management: Lead regional HR transformation programs, including process redesign, technology adoption, operating model enhancements, and transition activities supporting the GBS strategy.

Educational Qualifications and Previous Experience

• Bachelor’s degree in business administration, Operations Management, Human Resources or a related field.
• 10 – 15 years of progressive experience in HR Operations, HR service delivery, operations management or HR shared services, with at least 5 years in a leadership role.
• Proven experience managing a regional team, collaborating with a global team and working in a matrixed, multinational environment.
• Experience working inshared services and/or outsourced service delivery models, including collaboration withexternal BPO providers, isa must.
• Experience in GBS or shared services environments strongly preferred
• Demonstrated success in leading large-scale transformation or process improvement initiatives.

Professional Qualifications

• Certification in Lean Six Sigma, ITIL, PMP, PSP, or similar operational excellence frameworks is highly desirable.
• Strong understanding of HR systems (e.g., Workday, ServiceNow) and service delivery models.
• Strong understanding of compliance, risk management, and governance in service operations.

Professional Skills and KeyCompetencies

• Strategic mindset with the ability to translate vision into executable plans.
• Strong leadership and people management capabilities, with experience leading teams and integrating with BPO’s.
• Analytical andproblem-solvingskills, with adata drivenapproach todecision making.
• Executive-level communication and stakeholder management capabilities.
• Abilityto manage complexity and drive results inafat paced, global environment.
• High adaptability and capability to lead change in evolving business contexts.

At BD, we prioritize on-site collaborationbecause we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.

Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers (opens in new window).

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Pharmaceuticals, Biotechnology & Medical Devices 1,001-5,000 employees

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We lead in patient and healthcare worker safety, and technologies that enable medical research and clinical laboratories. Our innovative solutions help advance medical research and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes.

BD partners with organizations around the world to address some of the most challenging global health issues. Our nearly 50,000 associates across 50 countries closely collaborate with customers and partners to help enhance patient outcomes, lower healthcare delivery costs, increase operational efficiencies and expand access to healthcare.

Our state-of-the-art facilities around the globe provide an environment that enables our highly talented and passionate workforce to be the best at their professions. We are always seeking great people to join our company on its journey to greatness.

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