Executive, Operations - Business Relations

MITSUI FUDOSAN (ASIA) MALAYSIA Sdn Bhd; Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Mitsui Fudosan (Asia) Malaysia Sdn Bhd is seeking an Executive, Operations - Business Relations to manage tenant relations, coordinate marketing campaigns, and oversee mall operations. The role involves daily liaison with tenants, reporting on sales performance, and ensuring compliance with mall policies.

The ideal candidate has 2–3 years in retail or mall management, strong communication skills, and the ability to work with cross-functional teams.

Qualifications

• Good communication and interpersonal skills with the ability to build positive working relationships.
• Basic analytical and organisational skills with attention to detail.

Responsibilities

• Act as the primary liaison between tenants and mall management.
• Build and maintain strong relationships with tenants while addressing enquiries, feedback, and operational issues.
• Conduct regular store visits and tenant engagement sessions to foster positive tenant relationships.
• Monitor and analyse tenants' sales performance.
• Prepare periodic sales reports and identify sales trends, opportunities, and concerns.
• Follow up with tenants on business performance and improvement plans.
• Coordinate tenants' participation in mall marketing campaigns, events, and promotional activities.
• Ensure compliance with promotional guidelines and visual merchandising standards.
• Support the planning and execution of mall-wide marketing initiatives.
• Prepare, process, and maintain tenancy-related documentation, including agreements, notices, correspondence, and supporting records.
• Coordinate administration of licences for billboard, storage, and promotion spaces, including renewals and terminations.
• Manage end-to-end promotion space bookings, site inspections, and related approvals.
• Coordinate store openings, renovations, relocations, reinstatements, handovers, and store closures.
• Conduct routine store inspections to ensure compliance with mall standards and tenancy obligations.
• Liaise with internal departments to resolve operational and business-related matters.
• Perform other duties as directed by Head of Department or Management.

Skills

Communication skills

Interpersonal skills

Analytical skills

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Executive, Operations - Business Relations

Job Description: Executive, Operations - Business Relations

Key Responsibilities

• Act as the primary liaison between tenants and mall management.
• Build and maintain strong relationships with tenants while addressing enquiries, feedback, and operational issues.
• Conduct regular store visits and tenant engagement sessions to foster positive tenant relationships.
• Monitor and analyse tenants' sales performance.
• Prepare periodic sales reports and identify sales trends, opportunities, and concerns.
• Follow up with tenants on business performance and improvement plans.

3. Marketing & Promotions

• Coordinate tenants' participation in mall marketing campaigns, events, and promotional activities.
• Ensure compliance with promotional guidelines and visual merchandising standards.
• Support the planning and execution of mall-wide marketing initiatives.

4. Operational & Administrative Coordination

• Prepare, process, and maintain tenancy-related documentation, including agreements, notices, correspondence, and supporting records.
• Coordinate the administration of billboard, storage, and promotion space licences, including new applications, renewals, terminations, and related documentation.
• Manage the end-to-end administration of promotion space bookings, including site inspections, work permit applications, deposit collection, and coordination with relevant internal departments.
• Coordinate store openings, renovations, relocations, reinstatements, handovers, and store closures to ensure smooth execution.
• Conduct routine store inspections to ensure compliance with mall operational standards, safety requirements, and tenancy obligations.
• Liaise with internal departments to facilitate the timely resolution of tenants' operational and business-related matters.
• Perform any other duties, assignments, or projects as directed by the Head of Department or Management from time to time.

5. Reporting & Compliance

• Prepare reports on sales performance, marketing campaigns and tenant activities.
• Monitor market trends and competitor activities
• Ensure tenants comply with mall policies, operational procedures, and brand presentation standards.

Job Requirements

• Candidates with 2–3 years of relevant working experience in retail, customer service, shopping mall management, or property management will have an added advantage.
• Fresh graduates and individuals who are keen to learn, adaptable, and looking to transition into the retail or shopping mall industry are encouraged to apply.
• Good communication and interpersonal skills with the ability to build positive working relationships.
• Basic analytical and organisational skills with attention to detail.
• Proficient in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.
• Able to work independently with minimal supervision while contributing effectively as part of a team.
• Proactive, responsible, and willing to learn in a fast-paced retail environment.
• Willing to work on weekends and public holidays when required to support mall events and operational needs.