Executive, IT Support

Roundtable on Sustainable Palm Oil (RSPO); Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

The Roundtable on Sustainable Palm Oil (RSPO) in Kuala Lumpur seeks an Executive, IT Support to monitor and maintain the organisation's computer systems, install hardware and software, and provide technical assistance to staff.

The role requires a Diploma or Bachelor’s degree in Computer Science or related field, 1–3 years IT administration experience, and proficiency in Windows and Mac OS, Google Workspace and Office 365. This on-site position is based in Kuala Lumpur.

Qualifications

• Diploma or Bachelor’s degree in Computer Science, Software Engineering, Information Systems or other relevant degree or qualification.
• 1–3 years IT administration and IT support experience.
• Experience with Windows and/or Mac OS; troubleshooting hardware and software issues.
• Proficient in Google Workspace and Office 365; good written and verbal communication.

Responsibilities

• Install and configure computer hardware, software, systems, networks and printers.
• Monitor and maintain computer systems, server, firewall, cloud storage, I-PBX, CCTV and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software issues.
• Conduct periodic maintenance check of hardware and perform repairs when required and planned replacements of equipment.
• Respond in a timely manner to service issues and requests within agreed response time including support for multiple time zones.
• Prioritise and manage multiple tasks.
• Ensure timely and accurate delivery of equipment to users and maintain an accurate IT hardware and software register.
• Provide technical support, including remote troubleshooting and training on applications to users.
• Create and/or maintain user guides, procedural documentation, and relevant reports.
• Apart from the duties stated above, to perform any duty or duties reasonably assigned.

Skills

Windows OS

Mac OS

Troubleshooting

Information security awareness

Communication skills

Teamwork

Independent working

Education

Diploma or Bachelor’s degree in Computer Science/Software Engineering/Information Systems

Tools

Google Workspace (G Suite)

Office 365

Printer/Network hardware knowledge

Job description

The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation non-governmental organisations (NGOs), and social or developmental NGOs.

At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

The Executive, IT Support will be responsible to monitor and maintain the computer systems and networks of the organisation. This will include installing and configuring hardware and software, and providing technical assistance and support to employees to diagnose and resolve hardware and software issues.

The location of this role is Kuala Lumpur, Malaysia.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

• Install and configure computer hardware, software, systems, networks and printers.
• Monitor and maintain computer systems, server, firewall, cloud storage, I-PBX, CCTV and networks.
• Troubleshoot system and network problems, diagnosing and solving hardware or software issues.
• Conduct periodic maintenance check of hardware and perform repairs when required and planned replacements of equipment.
• Respond in a timely manner to service issues and requests within agreed response time including support for multiple time zones.
• Prioritise and manage multiple tasks.
• Ensure timely and accurate delivery of equipment to users and maintain an accurate IT hardware and software register.
• Provide technical support, including remote troubleshooting and training on applications to users.
• Create and/or maintain user guides, procedural documentation, and relevant reports.
• Apart from the duties stated above, to perform any duty or duties reasonably assigned.

THE SUCCESSFUL APPLICANT

Education

• Diploma or Bachelor’s degree in Computer Science, Software Engineering, Information Systems or other relevant degree or qualification

Experience

• 1 - 3 years of IT administration and IT support experience.

Technical and Professional Knowledge

• In-depth knowledge of Windows Operating Systems Windows and/or Mac OS;
• Experience in troubleshooting hardware issues, replacing/repair hardware parts on computer;
• Good written and communication skills;
• Ability to work independently and in teamwork, detail oriented and strong analytical skills;
• Proficiency in Google Workspace (G Suite), and Office 365 including Word, Excel and PowerPoint.

ESSENTIAL SKILLS

• Ability to establish and maintain effective working relationships and interact with internal and external stakeholders;
• Ability in establishing cooperation and rapport with internal and external parties of different backgrounds and/or nationalities;
• High integrity and a good team player;
• Goal oriented and organised;
• Self-motivated and self-directed;
• Ability to manage work efficiency and work under pressure;
• Strong in troubleshooting skills.

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.**