Executive, Human Resources (Talent Acquisition)

Gigi Coffee; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Gigi Coffee in Shah Alam is seeking an Executive, Human Resources (Talent Acquisition) to drive end-to-end recruitment for our HQ and four F&B operations. You will source, screen, interview, extend offers and onboard new hires, while coordinating with department heads across the group.

We value candidates with 3 years in talent acquisition, good knowledge of Malaysian employment rules, and strong communication skills to manage high-volume hiring in a fast-paced hospitality setting.

Qualifications

• Diploma or Bachelor’s degree in HR Management, Business Administration or related field.
• Minimum 3 years relevant experience in Talent Acquisition or HR.
• Good knowledge of end-to-end recruitment processes and Malaysian employment requirements.
• Strong communication, interpersonal and stakeholder-management skills.

Responsibilities

• Handle end-to-end recruitment for HQ and Operations across 4 Companies (F&B) including requisition, sourcing, assessment, offer and onboarding.
• Source candidates via job portals, social media, referrals, walk-ins, fairs and agencies.
• Screen applications, conduct phone screenings and coordinate interviews with HODs.
• Conduct interviews with HOD and assess candidates for experience, attitude, availability and fit for F&B environment.
• Prepare job adverts, offer letters and related documents.
• Coordinate onboarding arrangements and documentation.

Skills

End-to-end recruitment

Stakeholder management

MS Office proficiency

Communication skills

Sourcing channels

Education

Diploma or Bachelor's in HR

Tools

HR systems

Recruitment platforms

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Executive, Human Resources (Talent Acquisition)

• Handle end-to-end recruitment for HQ and Operations positions across 4 Companies (FNB) including manpower requisition, sourcing, selection, offer issuance and onboarding.
• Source suitable candidates through job portals, social media, employee referrals, walk-in interviews, career fairs and recruitment agencies.
• Screen applications, conduct phone screenings and coordinate interviews with the respective HODs.
• Conduct interviews with HOD and assess candidates based on their experience, attitude, availability and suitability for the F&B working environment.
• Prepare job advertisements, offer letters and other recruitment related documents.
• Conduct reference checks and verify candidates’ previous employment information when required.
• Coordinate onboarding arrangements, including employee documentation, medical check-ups, training, uniform preparation and reporting details.
• Maintain and update recruitment trackers, candidate databases, vacancy lists and manpower reports.
• Monitor recruitment performance, including time-to-fill, hiring volume, offer acceptance rate and candidate drop-out rate.
• Support bulk-hiring activities for new outlet openings and urgent manpower requirements.
• Coordinate internal transfers, promotions and employee referral programmes.
• Ensure all recruitment activities comply with company policies and applicable Malaysian employment requirements.
• Monitor employees’ probation and confirmation status and obtain performance feedback from the respective HODs.
• Conduct and document exit interviews and analyze employees’ reasons for leaving.
• Work closely with Operations and HODs to identify turnover trends and recommend appropriate employee-retention initiatives.
• Serve as a member of the Internal Halal Committee (IHC) and support relevant Halal compliance activities and documentation.
• Arrange and coordinate training programmes for HQ employees, including training schedules, registrations, attendance and training records.
• Liaise with Mindaflex to arrange Food Handling Courses for Operations employees, including participant registration, scheduling and certification.
• Review and verify Mednefits monthly invoices for panel and non-panel medical services.
• Review and approve employees’ non-panel medical claims based on eligibility, entitlement and supporting documentation.

Requirements

• Minimum Diploma or Bachelor’s Degree in Human Resource Management, Business Administration or a related field.
• Minimum 3 years of relevant working experience in Talent Acquisition or Human Resources, preferably within the F&B, retail or fast-paced service industry.
• Good knowledge of end-to-end recruitment processes and Malaysian employment requirements.
• Strong communication, interpersonal and stakeholder-management skills.
• Able to manage high-volume recruitment and work effectively in a fast-paced environment.
• Proficient in Microsoft Office and familiar with recruitment platforms and HR systems.