Executive Housekeeper (Based in Bukit Tinggi, Pahang)

Berjaya Hotels & Resorts; Bukit Tinggi; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading hotel group in Malaysia is seeking a Housekeeping Supervisor to oversee daily operations, ensuring adherence to the highest cleanliness standards. The role involves scheduling staff, coordinating maintenance, and addressing guest requests effectively. Candidates should have at least 5 years’ experience in a similar role at a 5-star property and must possess a Diploma in Hotel Management. Fluency in both English and Bahasa Malaysia, as well as strong organizational skills, are essential.

Qualifications

• Minimum 5 years' experience in a similar role at a 5-star hotel.
• Experience in supervising housekeeping operations.
• Ability to work independently and in a team setting.

Responsibilities

• Monitor daily housekeeping operations according to SOP.
• Inspect resort cleanliness and facilities regularly.
• Schedule staff effectively to optimize manpower.
• Coordinate with engineering for maintenance work.
• Respond to guest requests and complaints promptly.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Interpersonal skills

Organizational skills

Computer literate

Education

Diploma in Hotel Management or equivalent

Job description

**RESPONSIBILITIES:*** To monitor & supervise daily Housekeeping Department Operations, ensuring all activities are complying with Resort Standard Operating Procedures.* Carry out daily inspection of the resort in all areas and to ensure the housekeeping standards are maintained to the highest level.* Implement Best Practices to ensure highest standards of cleanliness and upkeep of guest rooms & public areas.* Effectively schedule staff so as to maximize the manpower available.* Co-ordinate closely with the Engineering Department for any maintenance works to be carried out.* Ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.* Liaise with and co-ordinate the works of the housekeeping contractors.* To maintain a healthy par level of inventory for all room facilities, amenities, chemicals and housekeeping equipment.* Co-ordinate and communicate effectively with other departments as well as within the department.* Keep all employees informed on significant aspects of the resort, communicating with all levels of staff.* Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests.* Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way.* Plan, recommend and develop on job training for housekeeping staff.* Perform any other duties as assigned from time to time.**REQUIREMENT:*** Candidate must possess at least Diploma in Hotel Management or any other equivalent qualification.* Possess minimum 5 years' working experience in a similar capacity with any 5 star Hotel property.* Must be able to communicate fluently in both English & Bahasa Malaysia. Additional Language capabilities will be an added advantage.* Establish clear direction for team members to achieve organizational & departmental goals.* Pleasant personality with excellent interpersonal skills.* Independent and self-motivated with good organizational skills.* Candidate must be computer literate.* Able to work in fast paced & challenging working environment.* Applicant must be willing to work in Berjaya Hills Resort, Bentong Pahang.