EXECUTIVE, EXCHANGE PLATFORM

KPJ HEALTHCARE BERHAD; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

KPJ HEALTHCARE BERHAD is seeking an Executive (Email & SharePoint) to oversee the administration and support of Microsoft 365 email and collaboration platforms across the group. The ideal candidate will have 1–3 years of relevant experience in managing Exchange Online and SharePoint services, ensuring their performance and security.

The role will involve monitoring platform operations, managing user access, and responding to support inquiries, while coordinating with IT teams to optimize collaboration services.

Qualifications

• 1–3 years of experience in supporting enterprise email and collaboration platforms.
• Familiarity with Microsoft 365 services like Exchange Online and SharePoint.
• Basic understanding of email security controls and compliance requirements.

Responsibilities

• Administer Microsoft 365 email and collaboration services.
• Support SMTP mail flow operations and monitor email delivery.
• Respond to incidents and service requests related to email platforms.

Skills

Microsoft 365

Email Operations

SharePoint Management

User Access Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Microsoft Exchange Online

SharePoint Online

Active Directory

Job description

General Description

The Executive (Email & SharePoint) is responsible for supporting the day-to-day operations and administration of the Microsoft 365 email and collaboration platforms, including Exchange Online and SharePoint, across KPJ Group (hospitals, subsidiaries, and headquarters). The role ensures the availability, security, and performance of email and collaboration services, while executing user lifecycle actions such as account provisioning and deactivation in accordance with defined identity policies and workflows. The position also supports system integrations, migration activities, and compliance with organizational security and governance standards.

Responsibilities

• Administer and manage Microsoft 365 email and collaboration services, including Exchange Online, SharePoint Online, OneDrive, and related platforms across KPJ hospitals, subsidiaries, and headquarters. Perform day‑to‑day operations such as mailbox provisioning, shared mailbox configuration, distribution group management, and access permissions. Monitor platform performance and availability to ensure stable and reliable collaboration services.

• Support and administer SMTP mail flow operations, including connectors and relay configurations, in accordance with approved standards. Manage application and device SMTP relay access based on approved requests and security policies. Monitor mail flow, message tracking, and delivery status to identify and resolve email delivery issues. Escalate complex SMTP, security, or policy‑related issues to senior or security teams when required.

• Execute approved user deactivation activities for resigned staff via defined workflows (e.g., AD360). Disable email, SharePoint, OneDrive, and collaboration access in accordance with approved timelines. Ensure completion of activities and update service tickets accordingly.

• Respond to incidents and service requests related to email and collaboration platforms. Perform initial troubleshooting and issue resolution, escalating complex issues when required. Provide technical support to users and assist in service recovery during disruptions.

• Execute approved changes following change management procedures. Maintain operational documentation, SOPs, and user guides. Ensure activities comply with security, data protection, and governance requirements.

• Work closely with Identity, Infrastructure, Security teams, and vendors to maintain service reliability. Perform ad‑hoc tasks as required to support IT operations and improvement initiatives. Demonstrate a proactive learning mindset and continuous skill development.

Job Requirements

• Education: Bachelor’s degree in Information Technology or Computer Science.
• Experience: 1–3 years of relevant experience supporting enterprise email and collaboration platforms such as Microsoft Exchange Online and SharePoint Online within a medium to large organization.
• Email & Collaboration Platform Operations: Working knowledge of administering mailboxes, distribution groups, shared mailboxes, SharePoint sites, and access permissions, following defined procedures and standards.
• User Access & Lifecycle Support: Experience supporting user onboarding, access changes, and deactivation activities for email and collaboration services in accordance with approved workflows and policies.
• Cloud Collaboration Services Exposure: Familiarity with Microsoft 365 cloud services, including Exchange Online, SharePoint Online, OneDrive, and Teams, in a cloud or hybrid environment.
• Security & Compliance Awareness: Basic understanding of email and collaboration security controls, data protection, and compliance requirements, with the ability to follow governance guidelines.
• Cross-Team Collaboration: Ability to work effectively with Identity, Security, Infrastructure, and Service Desk teams to resolve issues and support operational requirements.
• Learning & Development Mindset: Willingness to learn, improve technical skills, and stay updated with Microsoft 365 features and best practices.
• Microsoft 365 Certifications: Certifications related to Exchange Online, SharePoint Online, or Microsoft Teams (e.g., Microsoft 365 Fundamentals).
• Basic Security or Compliance Certifications: Advantage to hold certifications such as Security or Compliance certifications.
• Knowledge of Google Workspace: Knowledge of Google Workspace or other enterprise collaboration platforms is an added advantage.
• Identity & Access Management: Technical skills in Active Directory, Cloud Identity, identity security, risk, and compliance awareness, platform availability and access issue coordination, identity‑related project and change support.
• Soft Skills & Attributes: Strong analytical and problem‑solving skills; strong sense of responsibility and accountability; good interpersonal and communication skills; adaptability, flexibility, time management, prioritization; strong work ethic and initiative; professionalism and ethical behavior.