content moderator (korean)

RecruitFirst; Kuala Lumpur; On-site; MYR 67,000 - 84,000; Part time

Job summary

Jora Malaysia is seeking a meticulous content moderator to join our Kuala Lumpur team on a contract basis. You will review user-generated and editorial content across text, images, audio and video, applying client policies with accuracy and speed, and escalate issues when needed.

Proficiency in English and Korean is preferred, with strong writing and communication skills, excellent analytical abilities, and comfort working in a fast-paced 24x7 environment while maintaining a high standard of

Qualifications

• Ability to work independently and meet deadlines.
• Interest in social media trends and current events.
• Excellent written and spoken English; Korean language skills preferred.
• Comfort with sensitive content and multi-source review process.

Responsibilities

• Moderate content to ensure accurate and precise decisions.
• Learn client policies and apply them to various content types.
• Review user-generated and editorial content (text, images, audio, video).
• Identify improvements and escalate when policies are violated.
• Review reported content within agreed turnaround times and quality standards.
• Identify trends and patterns, and flag issues beyond policies.
• Use knowledge to improve community support and service operations.
• Meet daily KPIs and follow defined processes.

Skills

Independent work

Social media interest

Quick learner

Time management

Attention to detail

Neutral stance

Result-oriented

Self-motivation

Team-oriented

Analytical research

Korean language

English communication

Online community experience

Willing to work 24x7

Comfort with explicit content

Critical situation management

Interpersonal communication

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Overview

Offices

Kuala Lumpur

Job-type

Contract

Job Category

All

Industries

Others

Salary

MYR 6,000- 7,500/Month

Who you’ll be working for

A major multinational technology services and IT consulting company.

What requirements you’ll need to be eligible

• Ability to work independently
• Experience with social networking (or similar programs) Internet Savvy
• Interested in social media and current events (trending topics, viral news etc.)
• Quick learner and adaptable to learn new processes, concepts, and skills
• Be organized and able to manage time and tasks efficiently
• Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
• Have a neutral mindset towards different content that needs classification, regardless of the content itself
• Result-oriented, self-motivated, independent and inquisitive
• Able to thrive in a fast-paced and team oriented environment
• Excellent analytical and research skills
• Excellent written, reading & spoken communications skills in Korean and understanding of local culture
• Good communications skills (English)
• Online community experience and exposure
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content
• Ability to manage critical situations with minimum supervision
• Good interpersonal and communication skills

What you’ll be doing on the job

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
• Gaining full understanding and in-depth knowledge of client policies and guidelines
• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Identifying improvement opportunities and solutions to problems
• Analyze and identify content that is not in compliance with requirements and flag for action in a timely mannerReview the reported content within agreed turnaround times and standards of quality
• Recognize trends and patterns, and elevate issues outside of the established policies
• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
• Ensure on meeting daily KPIs
• Ensures that the process is followed correctly in Service Operations
• Ability to learn to work with customer internal tools