Executive – Compliance & Development (Customer Service Group)

AEON Credit Service (M) Bhd; Kuala Lumpur; In loco; MYR 48.000 - 72.000; Tempo pieno

Descrizione del lavoro

AEON Credit Service (M) Berhad invites applications for an Executive – Compliance & Development within the Customer Service Group in Kuala Lumpur. The role focuses on supporting compliance initiatives, reviewing processes, coordinating audits, and ensuring operations meet internal policies and regulatory requirements.

You will monitor adherence to BNM, ISMS, IMS standards, update SOPs, deliver compliance trainings, and prepare management reports.

Competenze

• Diploma or Bachelor's Degree in Business Administration, Management, Customer Service, Compliance, or a related field.
• Good command of English and Bahasa Malaysia, written and spoken.
• Strong analytical, problem-solving, and organisational skills.
• Able to manage multiple priorities and meet deadlines.
• Good communication and interpersonal skills with the ability to work effectively across departments.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Mansioni

• Monitor and ensure compliance with company policies, procedures, and operational guidelines across the Customer Service Group.
• Support compliance with regulatory and governance requirements, including Bank Negara Malaysia (BNM), Internal Audit, ISMS, IMS, and other applicable standards.
• Review, update, and enhance operational processes and Standard Operating Procedures (SOPs) to improve efficiency and compliance.
• Conduct compliance briefings, refresher sessions, and awareness training to promote adherence to established policies and procedures.
• Perform periodic call monitoring to ensure customer interactions comply with company standards and regulatory requirements.
• Coordinate audit requests, investigations, and follow-up actions with relevant stakeholders.
• Prepare, maintain, and analyse compliance reports, audit findings, and operational statistics for management reporting and continuous improvement initiatives.
• Work closely with internal stakeholders to identify process gaps and recommend practical improvements.

Descrizione del lavoro

Executive – Compliance & Development (Customer Service Group)

We are looking for a detail-oriented and analytical professional to join our Customer Service Group as a Executive – Compliance & Development. In this role, you will support compliance initiatives, review operational processes, coordinate audit-related activities, and ensure customer service operations comply with internal policies, regulatory requirements, and established procedures.

If you have a strong interest in compliance, process improvement, quality assurance, or operational governance within a customer service environment, we encourage you to apply.

Key Responsibilities

Monitor and ensure compliance with company policies, procedures, and operational guidelines across the Customer Service Group.

Support compliance with regulatory and governance requirements, including Bank Negara Malaysia (BNM), Internal Audit, ISMS, IMS, and other applicable standards.

Review, update, and enhance operational processes and Standard Operating Procedures (SOPs) to improve efficiency and compliance.

Conduct compliance briefings, refresher sessions, and awareness training to promote adherence to established policies and procedures.

Perform periodic call monitoring to ensure customer interactions comply with company standards and regulatory requirements.

Coordinate audit requests, investigations, and follow-up actions with relevant stakeholders.

Prepare, maintain, and analyse compliance reports, audit findings, and operational statistics for management reporting and continuous improvement initiatives.

Work closely with internal stakeholders to identify process gaps and recommend practical improvements.

Requirements

Diploma or Bachelor's Degree in Business Administration, Management, Customer Service, Compliance, or a related field.

Good command of both English and Bahasa Malaysia, written and spoken.

Strong analytical, problem-solving, and organisational skills.

Able to manage multiple priorities and meet deadlines.

Good communication and interpersonal skills with the ability to work effectively across departments.

Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Able to work independently while contributing effectively as part of a team.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Compliance Executive?
• How many years' experience do you have in the financial services industry?
• How much notice are you required to give your current employer?

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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What can I earn as a Compliance Executive