Compliance & Process Development Executive

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

AEON Credit Service (M) Berhad invites applications for an Executive – Compliance & Development within the Customer Service Group in Kuala Lumpur. The role focuses on supporting compliance initiatives, reviewing processes, coordinating audits, and ensuring operations meet internal policies and regulatory requirements.

You will monitor adherence to BNM, ISMS, IMS standards, update SOPs, deliver compliance trainings, and prepare management reports.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Management, Customer Service, Compliance, or a related field.
• Good command of English and Bahasa Malaysia, written and spoken.
• Strong analytical, problem-solving, and organisational skills.
• Able to manage multiple priorities and meet deadlines.
• Good communication and interpersonal skills with the ability to work effectively across departments.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Responsibilities

• Monitor and ensure compliance with company policies, procedures, and operational guidelines across the Customer Service Group.
• Support compliance with regulatory and governance requirements, including Bank Negara Malaysia (BNM), Internal Audit, ISMS, IMS, and other applicable standards.
• Review, update, and enhance operational processes and Standard Operating Procedures (SOPs) to improve efficiency and compliance.
• Conduct compliance briefings, refresher sessions, and awareness training to promote adherence to established policies and procedures.
• Perform periodic call monitoring to ensure customer interactions comply with company standards and regulatory requirements.
• Coordinate audit requests, investigations, and follow-up actions with relevant stakeholders.
• Prepare, maintain, and analyse compliance reports, audit findings, and operational statistics for management reporting and continuous improvement initiatives.
• Work closely with internal stakeholders to identify process gaps and recommend practical improvements.

Job description

AEON Credit Service (M) Berhad invites applications for an Executive – Compliance & Development within the Customer Service Group in Kuala Lumpur. The role focuses on supporting compliance initiatives, reviewing processes, coordinating audits, and ensuring operations meet internal policies and regulatory requirements.

You will monitor adherence to BNM, ISMS, IMS standards, update SOPs, deliver compliance trainings, and prepare management reports.