Executive, Collection

Shoraka Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Shoraka Group is seeking a credit processing professional to manage personal financing collections, monitor repayments, verify payments and reconcile collections. You will track delinquent accounts and assist in reporting to support targets and maintain NPL control.

The role emphasizes accuracy in updating records, coordinating follow-ups and ensuring compliance with policies and regulations within a cooperative financial environment.

Qualifications

• Diploma or Bachelor's Degree in Banking, Finance, Accounting, Business Administration or related field.
• 2-3 years of experience in collection processing, credit operations, personal financing, payment reconciliation or credit recovery.
• Experience in cooperative financing, ANGKASA/BPA salary deductions or NPL account management is an added advantage.
• Proficient in Microsoft Excel, financing systems and reporting tools.
• Strong attention to detail in transaction processing and reporting skills.

Responsibilities

• Monitor financing repayments, overdue accounts and collection performance.
• Contact customers to follow up on outstanding payments and arrange repayment commitments.
• Verify and update repayment transactions, including salary deductions through ANGKASA/BPA and other payment channels.
• Perform collection reconciliation and resolve payment discrepancies.
• Monitor delinquent accounts, ageing and NPL status.
• Prepare collection reports and assist with recovery follow-up actions.
• Ensure collection activities comply with company policies, procedures and applicable regulations.

Skills

Attention to detail

Transaction processing

Reporting skills

Education

Diploma or Bachelor’s Degree in Banking, Finance, Accounting, Business Administration or related field

Tools

Microsoft Excel

ANGKASA/BPA salary deductions

Financing systems and reporting tools

Job description

To manage and perform credit processing activities related to personal financing collections, repayment monitoring, payment verification, collection reconciliation, delinquent account monitoring and collection reporting.

The role ensures that payment records are accurately updated, collections are reconciled against system records, salary deduction failures are identified, and appropriate follow-up actions are carried out to support collection targets and control the Non-Performing Loan (NPL) ratio.

Key Responsibilities

• Monitor financing repayments, overdue accounts and collection performance.
• Contact customers to follow up on outstanding payments and arrange repayment commitments.
• Verify and update repayment transactions, including salary deductions through ANGKASA/BPA and other payment channels.
• Perform collection reconciliation and resolve payment discrepancies.
• Monitor delinquent accounts, ageing and Non-Performing Loan (NPL) status.
• Prepare collection reports and assist with recovery follow-up actions.
• Ensure collection activities comply with company policies, procedures and applicable regulations.

Requirements

• Diploma or Bachelor's Degree in Banking, Finance, Accounting, Business Administration or any related field.
• 2-3 years of experience in collection processing, credit operations, personal financing, payment reconciliation or credit recovery.
• Experience in cooperative financing, ANGKASA/BPA salary deductions or NPL account management is an added advantage.
• Proficient in Microsoft Excel, financing systems and reporting tools.
• Strong attention to detail in transaction processing and reporting skills.