Executive - Auto Loan Sales

Hong Leong Bank; George Town; On-site; MYR 28,000 - 50,000; Full time

Job summary

Hong Leong Bank Berhad in Penang is seeking a Personal Financial Services Executive to drive loan sales and cultivate strong dealer and customer relationships. You will ensure documentation accuracy and compliance throughout the loan process, including KYC checks and credit write-ups.

The role requires good communication in English and Bahasa Malaysia, a proactive attitude, and the ability to work with cross-functional teams to meet targets in a dynamic banking environment.

Qualifications

• At least a school-leaving certificate (SPM/O Level) or higher education equivalent.
• Strong verbal and written communication in English and Bahasa Malaysia.
• Good interpersonal and customer-facing skills with dealers and customers.
• Proven ability to negotiate and close deals while maintaining compliance.
• Willingness to travel and possess own transport.

Responsibilities

• Meet sales targets by securing new quality loans in line with portfolio strategy.
• Maintain good relationships with internal and external stakeholders.
• Ensure loan application documents are complete and compliant with guidelines.
• Authenticate identification, income and vehicle documents; obtain customer consent.
• Perform KYC, data entry, and credit write-ups for loan applications.

Skills

Communication skills

Bilingual English & Bahasa Malaysia

Interpersonal skills

Negotiation skills

Adaptability

Customer relationship management

Education

SPM / O Level

Higher Secondary / STPM / A Level / Pre-U

Diploma

Advanced/Higher/Graduate Diploma

Business / Commerce / Marketing / Admin related

Job description

We are currently looking for talents to:

Functional (job responsibilities)

Meet sales target by securing new quality loans in line with Management decision on the portfolio mix of products and customers;

Maintain good business relationship with internal and external stakeholders;

Ensure documents for loan application received from dealer / customer are in accordance to guidelines requirement;

Ensure authentication of identification, income and vehicle documents;

Ensure consent is given by customer before proceeding further on the loan applications;

Interview applicant and conduct thorough KYC;

Perform data entry in LOAD$ system and ensure data keyed in is complete and accurate;

Perform credit recommendation or write up to the loan application;

Constantly update dealers on the status of cases submitted on a daily basis;

Ensure timely issuance of Letter of Undertaking to dealer and follow up on the execution of HP Agreement and other related documents;

Serve Product Disclosure Sheet (PDS) and brief customer on the content of HP Agreement and witness the executive of the Agreement compliance;

Investigate and follow up on cases that have been delayed for approval and disbursement;

Prepare proposal for panel dealership and other facilities applied by panel dealers;

Conduct site visits when required;

Additional responsibility on ad hoc duties as assigned by Management at all times.

Managerial (team/group responsibilities)

Act as a buddy to new joiners and assist / provide guidance as when needed.

Organizational (organizational responsibilities)

Develop and manage the relationships with car dealers;

Cross-sell efforts to provide referrals and leads for Hong Leong Group of companies;

Adhere to department Standard Operating Procedures (SOP) in complying with audit, compliance and regulatory guidelines.

Do you have what it takes? We are currently looking for talents who have :-

Candidate must possess at least a SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management, Commerce, Marketing or equivalent;

Good verbal and written communication skills in both English and Bahasa Malaysia;

Good communication and interpersonal skills to build business relationships with customers and car dealers;

Applicants must have own transport;

Strong selling and negotiation skills;

Excellent in adaptability & execution skills;

Fresh graduates or with minimum 1 year of working experience in Banking or Auto industry.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Personal Financial Services Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

Banking & Credit More than 10,000 employees

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

HONG LEONG GROUP PERSONAL DATA POLICY

Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com/download/HLG_Privacy_Notice_New_Applicants.pdf

By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.