Executive - Personal Financial Services (Auto Loan Sales)

HLB; Miri; On-site; MYR 33,000 - 50,000; Full time

Job summary

Hong Leong Bank is seeking motivated individuals in Malaysia to drive loan sales and manage dealer partnerships. The role involves processing loan applications, ensuring compliance, and maintaining excellent customer service across internal and external stakeholders.

Successful candidates will have strong English and Bahasa Malaysia communication skills, own transport, and either fresh graduate status or up to 1 year of banking or automotive industry experience.

Qualifications

• Must be a Malaysia citizen.
• At least SPM or equivalent.
• Strong communication in English and Bahasa Malaysia.
• Own transport.
• Fresh graduates or with minimum 1 year of banking or auto industry experience.

Responsibilities

• Meet sales targets by securing new quality loans in line with management decision on product and customer portfolio.
• Maintain good business relationships with internal and external stakeholders.
• Ensure documents for loan applications are in accordance with guidelines.
• Verify authentication of identification, income and vehicle documents.
• Obtain customer consent before proceeding with loan applications.
• Interview applicants and conduct thorough KYC.
• Data entry into LOAD$ system ensuring accuracy.
• Conduct CTOS enquiries and prepare loan recommendations.
• Update dealers on case status daily.
• Issue letters of undertaking and monitor HP agreement execution.
• Explain PDS content and witness agreement compliance.
• Investigate delays in approval and disbursement.
• Prepare proposals for panel dealerships and other facilities.
• Conduct site visits as required.
• Ad hoc duties as assigned by Management.

Skills

Verbal and written English

Bahasa Malaysia proficiency

Negotiation skills

Customer relationship abilities

Adaptability

Education

SPM/O Level or equivalent

Diploma or higher in Business/Administration/Management/Marketing

Job description

If you are looking to excel and make a difference, take a closer look at us…

We are currently looking for talents to:

Functional (job responsibilities)

• Meet sales target by securing new quality loans in line with Management decision on the portfolio mix of products and customers;
• Maintain good business relationship with internal and external stakeholders;
• Ensure documents for loan application received from dealer / customer are in accordance to guidelines requirement;
• Ensure authentication of identification, income and vehicle documents;
• Ensure consent is given by customer before proceeding further on the loan applications;
• Interview applicant and conduct thorough KYC;
• Perform data entry in LOAD$ system and ensure data keyed in is complete and accurate;
• Perform CTOS enquiry;
• Perform credit recommendation or write up to the loan application;
• Constantly update dealers on the status of cases submitted on a daily basis;
• Ensure timely issuance of Letter of Undertaking to dealer and follow up on the execution of HP Agreement and other related documents;
• Serve Product Disclosure Sheet (PDS) and brief customer on the content of HP Agreement and witness the executive of the Agreement compliance;
• Investigate and follow up on cases that have been delayed for approval and disbursement;
• Prepare proposal for panel dealership and other facilities applied by panel dealers;
• Conduct site visits when required;
• Additional responsibility on ad hoc duties as assigned by Management at all times.

Managerial (team/group responsibilities)

• Act as a buddy to new joiners and assist / provide guidance as when needed.

Organizational (organizational responsibilities)

• Develop and manage the relationships with car dealers;
• Cross-sell efforts to provide referrals and leads for Hong Leong Group of companies;
• Adhere to department Standard Operating Procedures (SOP) in complying with audit, compliance and regulatory guidelines.

Do you have what it takes? We are currently looking for talents who have :-

• Malaysia Citizen;
• Candidate must possess at least a SPM/“O” Level, Higher Secondary/STPM/“A” Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Business Studies/Administration/Management, Commerce, Marketing or equivalent;
• Good verbal and written communication skills in both English and Bahasa Malaysia;
• Good communication and interpersonal skills to build business relationships with customers and car dealers;
• Applicants must have own transport;
• Strong selling and negotiation skills;
• Excellent in adaptability & execution skills;
• Fresh graduates or with minimum 1 year of working experience in Banking or Auto industry.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.