Executive, Administration & Front Office

SEGi University; Petaling Jaya; On-site; MYR 39,000 - 56,000; Full time

Job summary

SEGi University in Malaysia is seeking an organised Executive, Administration & Front Office to support the Prospective Student Office.

You will handle student documents, coordinate with internal and external partners, manage front desk duties, and contribute to timely processing of applications and registrations.

Qualifications

• Diploma or Bachelor’s in Business Admin/Management or related field.
• Experience in administration or front office is an advantage.
• Strong communication and interpersonal skills.
• Proficient in MS Office (Word and Excel).
• Detail-oriented and well-organised.
• Able to work independently and in a team.
• Fresh graduates may apply.

Responsibilities

• Handle daily administrative tasks, paperwork and student documentation.
• Compile and check student documents for application and registration processing.
• Coordinate with Heads of Departments and faculties for student assessments and programme approvals.
• Liaise with the Registrar and programme coordinators on student registration and submission matters.
• Coordinate with the Credit Controller on student deferment and withdrawal matters.
• Follow up with students and agents on missing or incomplete documents.
• Monitor and update student arrival records for each intake.
• Communicate and coordinate with education agents and other external parties when required.
• Attend to front office duties, including welcoming visitors, answering phone calls and directing enquiries to the relevant departments.
• Handle general enquiries through walk-ins, telephone calls and emails in a professional manner.
• Prepare monthly activity reports for submission to the supervisor.
• Provide administrative support to the Local Marketing team and assist with other ad hoc duties when required.

Skills

Good communication

Interpersonal skills

Teamwork

Organisational skills

Education

Diploma or Bachelor’s Degree in Business Administration/Management or related

Tools

Microsoft Office (Word & Excel)

Job description

Executive, Administration & Front Office

Job Summary

We are looking for an organised, responsible and customer-oriented individual to support the daily administrative and front office operations of the Prospective Student Office.

The role involves handling student documentation, coordinating with internal departments and external parties, attending to enquiries and providing front office support to ensure smooth daily operations.

Responsibilities

• Handle daily administrative tasks, paperwork and student documentation.
• Compile and check student documents for application and registration processing.
• Coordinate with Heads of Departments and faculties for student assessments and programme approvals.
• Liaise with the Registrar and programme coordinators on student registration and submission matters.
• Coordinate with the Credit Controller on student deferment and withdrawal matters.
• Follow up with students and agents on missing or incomplete documents.
• Monitor and update student arrival records for each intake.
• Communicate and coordinate with education agents and other external parties when required.
• Attend to front office duties, including welcoming visitors, answering phone calls and directing enquiries to the relevant departments.
• Handle general enquiries through walk-ins, telephone calls and emails in a professional manner.
• Prepare monthly activity reports for submission to the supervisor.
• Provide administrative support to the Local Marketing team and assist with other ad hoc duties when required.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Management or any related field.
• Previous experience in administration, front office, receptionist or customer service is an advantage.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications, especially Word and Excel.
• Good organisational skills with attention to detail.
• Able to communicate professionally with students, parents, agents and internal departments.
• Positive attitude, responsible and able to work independently as well as in a team.
• Fresh graduates are encouraged to apply.

Only shortlisted candidates will be notified.