EV Charging Operations & Maintenance Engineer

BYD Malaysia; Selangor; On-site; MYR 108,000 - 180,000; Full time

Job summary

BYD Malaysia is seeking a hands-on Operations & Maintenance Manager to oversee the day-to-day performance and reliability of the EV charging network in Selangor. You will monitor uptime, coordinate repairs, and manage maintenance programmes with contractors and suppliers.

The role requires strong troubleshooting, KPI management and stakeholder coordination, plus the ability to travel to operational sites as needed. English and Bahasa Malaysia are required, Mandarin an added advantage.

Qualifications

• Bachelor’s Degree or equivalent in Electrical, Electronic, Mechanical Engineering or related discipline.
• Experience in operations & maintenance of EV charging networks or similar.
• Experience managing field maintenance operations, contractors or technical service providers.

Responsibilities

• Manage day-to-day performance and availability of the EV charging network.
• Monitor uptime, faults and KPIs; coordinate corrective actions.
• Develop and manage maintenance programmes for EV charging assets.
• Manage maintenance contractors, field service providers and suppliers.
• Coordinate fault diagnosis and technician dispatch, rectification and restoration of charging services.
• Establish and monitor maintenance SLAs, response times and MTTR.
• Maintain spare parts and warranties; handle supplier claims.
• Collaborate with Technical Engineer on electrical and system issues.
• Work with Digital Platform team on communication, software and remote-operation issues.
• Analyze recurring faults and recommend improvements.
• Maintain asset register and maintenance history for chargers.
• Develop operating procedures and escalation processes.
• Review and accept handover of new charging sites.

Skills

Operations & Maintenance

Contractor management

Troubleshooting

KPI management

Stakeholder management

English and Bahasa Malaysia

Education

Electrical Engineering

Electronic Engineering

Mechanical Engineering

Job description

Responsibilities:

• Manage day-to-day operational performance and availability of the EV charging network.
• Monitor charger uptime, faults and operational KPIs and coordinate timely corrective actions.
• Develop and manage preventive and corrective maintenance programmes for EV charging assets.
• Manage maintenance contractors, field service providers and equipment suppliers against agreed service levels.
• Coordinate fault diagnosis, technician dispatch, rectification and restoration of charging services.
• Establish and monitor maintenance SLAs, response times, mean time to repair and repeat failure rates.
• Manage charger spare parts, critical components, warranties and supplier claims.
• Work with the Technical Engineer on complex electrical, charger and system reliability issues.
• Work with the Digital Platform team to diagnose communication, software, CPMS and remote-operation issues.
• Analyse recurring faults and recommend technical or operational improvements.
• Maintain an accurate asset register and maintenance history for chargers and associated infrastructure.
• Develop operating procedures, escalation processes and emergency response arrangements.
• Review and accept operational handover of newly commissioned charging sites.
• Monitor vendor performance and identify opportunities to improve reliability and maintenance cost.
• Support lifecycle planning, equipment replacement and network upgrade programmes.
• Prepare regular operational performance reports for management.

Requirements:

• Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering or a related discipline.
• Minimum 5 years of experience in operations & maintenance of EV charging network or related industries.
• Experience managing field maintenance operations, contractors or technical service providers.
• Understanding of EV chargers, electrical systems, communication systems and remote monitoring is an advantage.
• Strong troubleshooting and root-cause analysis capabilities.
• Experience managing service-level agreements and operational KPIs.
• Strong contractor and vendor management skills.
• Good analytical, communication and stakeholder management skills.
• Ability to respond effectively to operational incidents and service disruptions.
• Able to converse in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
• Willingness to travel to operational sites when required.