EUC Remote & Desktop Specialist

cree; Ipoh; Remote; MYR 70,000 - 110,000; Full time

Job summary

cree in Ipoh, Malaysia is seeking an experienced IT operations professional to manage EUC endpoints across sites and home-based locations. You will diagnose remotely, image devices, and fix configuration drift.

The role requires strong Windows/M365, Intune, SCCM, andServiceNow experience, plus VIP support, asset tracking, and collaboration with engineering for platform-wide fixes.

Qualifications

• 5+ years in enterprise EUC, desktop support, or IT operations.
• Bachelor's degree or equivalent practical experience.
• Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
• Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.

Responsibilities

• Perform remote diagnostics and remediation on user endpoints across sites.
• Support standard builds, reimaging, and correction of configuration drift on devices.
• Handle VIP and escalated support requests with priority response and direct stakeholder communication.
• Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
• Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
• Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
• Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
• Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
• Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
• Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Skills

EUC support

VIP escalation handling

Remote diagnostics

Education

Bachelor's degree in CS/IT

Tools

Intune

SCCM

ServiceNow

Imaging

Patch management

Job description

• Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
• Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
• Handle VIP and escalated support requests with priority response and direct stakeholder communication.
• Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
• Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
• Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
• Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
• Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
• Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
• Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Job Requiremente

• 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
• A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical work experience)
• Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
• Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.