EUC Remote and desktop Specialist

Kagina Pte Ltd; Ipoh; Remote; MYR 60,000 - 90,000; Full time

Job summary

Kagina Pte Ltd in Malaysia is seeking an experienced EUC/Desktop Support specialist to perform remote diagnostics and remediation for user endpoints across sites and home-based locations. You will support standard builds, imaging, and configuration drift, while handling VIP requests with priority communication.

Additionally, you will coordinate hardware shipping, maintain asset tracking, and contribute to the knowledge base.

Qualifications

• 5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations.
• Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching.
• Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills.

Responsibilities

• Perform remote diagnostics and remediation on user endpoints across sites and home-based locations.
• Support standard builds, reimaging, and correction of configuration drift on devices returned to service.
• Handle VIP and escalated support requests with priority response and direct stakeholder communication.
• Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams.
• Document recurring issues and feed permanent fixes back into the standard build and knowledge base.
• Prepare device readiness for onboarding and offboarding, including data handling and secure wipe.
• Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks.
• Support conference rooms, shared devices, and local peripherals where remote hands are unavailable.
• Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem.
• Track ticket ageing and backlog for remote support queues and report on trends and hotspots.

Skills

Enterprise EUC

Desktop support

VIP support

Troubleshooting

Asset tracking

Tools

Intune

SCCM

Autopilot

ServiceNow

Imaging

Patch management

Job description

Key responsibilities

Perform remote diagnostics and remediation on user endpoints across sites and home-based locations

Support standard builds, reimaging, and correction of configuration drift on devices returned to service

Handle VIP and escalated support requests with priority response and direct stakeholder communication

Coordinate hardware shipping, swaps, spares, and returns across locations with logistics and site teams

Document recurring issues and feed permanent fixes back into the standard build and knowledge base

Prepare device readiness for onboarding and offboarding, including data handling and secure wipe

Assist with site rollouts, refresh waves, and desk moves, including staging and post-deployment checks

Support conference rooms, shared devices, and local peripherals where remote hands are unavailable

Work escalations jointly with engineering teams when endpoint issues indicate a wider platform problem

Track ticket ageing and backlog for remote support queues and report on trends and hotspots

About you

5+ years in enterprise EUC, desktop support, desktop engineering, or IT operations

Experience with Windows 10/11, Microsoft 365, Intune, SCCM, Autopilot, ServiceNow, imaging, and patching

Strong troubleshooting, VIP support, escalation, hardware refresh, and asset tracking skills