ERP-Savvy Customer & Logistics Coordinator

PeopleLAKE; Simpang Empat; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual Leave

Medical & Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Job summary

PeopleLAKE is seeking a dedicated Customer Service / Order Specialist in Malaysia to manage customer orders, forecasts, and delivery coordination with cross-functional teams. The role emphasizes accurate data in IFS, strong communication with customers, and proactive problem-solving to support on-time shipments.

The ideal candidate holds a Diploma or Degree in Business or Logistics, has 2–5 years in a similar environment, and is fluent in English and Mandarin with solid Excel skills.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English and Mandarin.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.

Skills

Customer service

Communication

Excel

ERP systems

Education

Diploma/degree in Business, Supply Chain, Logistics

Tools

IFS

Job description

PeopleLAKE is seeking a dedicated Customer Service / Order Specialist in Malaysia to manage customer orders, forecasts, and delivery coordination with cross-functional teams. The role emphasizes accurate data in IFS, strong communication with customers, and proactive problem-solving to support on-time shipments.

The ideal candidate holds a Diploma or Degree in Business or Logistics, has 2–5 years in a similar environment, and is fluent in English and Mandarin with solid Excel skills.