ERP Helpdesk Pro: 1st/2nd Level Support

SL Information Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Job summary

SL Information Solutions Sdn Bhd is seeking an Application Helpdesk (ERP) specialist based in Petaling Jaya, Selangor. You will join the IT Support team to assist users of the ERP software, resolving issues and providing guidance on system features.

The role involves 1st/2nd line support, troubleshooting, documenting inquiries, and collaborating with cross-functional teams to ensure a smooth user experience. 2–3 years of IT helpdesk or application support experience is preferred.

Qualifications

• Experience in IT helpdesk or application support.
• Familiarity with ERP system, preferably in vendor environment.
• Strong problem-solving and analytical skills to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills to provide effective user support.
• Ability to document support activities and report on performance metrics.
• Willingness to continuously learn and stay updated on new technologies.

Responsibilities

• Provide 1st and 2nd level of support to end users on ERP application issues.
• Troubleshoot and resolve technical problems with the ERP system.
• Respond to and document user inquiries and requests in a timely manner.
• Identify recurring issues and work with the consultant and technical team to implement solutions.
• Maintain detailed records of all support activities and report on performance metrics.
• Provide user training and guidance on ERP application features and functionality.
• Collaborate with cross-functional teams to ensure seamless user experiences.

Skills

ERP knowledge

Customer support

Problem solving

Communication skills

Tools

ERP system

Job description

SL Information Solutions Sdn Bhd is seeking an Application Helpdesk (ERP) specialist based in Petaling Jaya, Selangor. You will join the IT Support team to assist users of the ERP software, resolving issues and providing guidance on system features.

The role involves 1st/2nd line support, troubleshooting, documenting inquiries, and collaborating with cross-functional teams to ensure a smooth user experience. 2–3 years of IT helpdesk or application support experience is preferred.