ENVOY, CUSTOMER CARE & EXPERIENCE

KPJ Bandar Maharani Specialist Hospital; Muar; On-site; MYR 33,000 - 47,000; Full time

Job summary

KPJ Bandar Maharani Specialist Hospital in Muar, Malaysia is seeking a diligent administrative assistant to support daily operations and patient services.

The role focuses on coordinating appointments, distributing informational materials, handling inquiries and complaints, and performing clerical tasks. You will also help ensure adherence to quality standards, patient rights, and safety goals, contributing to a positive patient experience and the hospital’s commitment to service excellence.

Qualifications

• Manage appointments.
• Prepare and distribute brochures and flyers.
• Handle general inquiries and complaints.
• Perform clerical duties.
• Participate in new services as introduced.
• Ensure compliance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, 5S, and hospital accreditation; maintain records.
• Ensure policies on patients' and families’ rights are addressed.
• Adhere to Patient Safety Goals.
• Adhere to Standard People Practice (SPP).
• Support KPJ Cares and other duties as required.

Responsibilities

• Manage appointments.
• Manage brochures and flyers.
• Handle general inquiries and complaints.
• Perform clerical duties.
• Participate in new services as introduced.
• Ensure ISO/quality and accreditation records are maintained.
• Ensure patient rights policies are addressed.
• Support KPJ Cares and customer loyalty initiatives.
• Other duties as required to fulfill job scope.

Job description

Main Responsibilities

• 1. Management of appointments.
• 2. Management of brochures and flyers.
• 3. Handling of general inquiries and complaints.
• 4. Clerical duties.
• 5. Participate actively in any other new service that is introduced.
• 6. Ensure all policies and procedures of ISO ISO 9001:2015, ISO 140001:2015, ISO 45001:2018, 5S, and/or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented.
• 7. Ensure the policies on patients' and families’ rights are addressed at all times.
• 8. Ensure compliance with Patient Safety Goals (2008).
• 9. Ensure adherence to Standard People Practice (SPP).
• 10. Customer Loyalty Management (KPJ Cares).
• 11. The hospital also may request additional duties to be performed as deemed fit in the course of carrying out the job scope satisfactorily.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.