Entry-Level Cantonese IT Service Desk Associate

NTT; Cyberjaya; On-site; MYR 26,000 - 42,000; Full time

Job summary

NTT DATA in Malaysia is seeking an entry-level Assistant Client Support Officer (Cantonese-speaking) to support the service desk and incident resolution. You will assist with logging requests, coordinating with the team, and maintaining documentation in a global IT environment.

The role is suitable for fresh graduates with Cantonese fluency and a willingness to work a 24/7 roster. Strong English communication and attention to detail are essential for excellent client service.

Qualifications

• Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
• Fluency in Cantonese to support Hong Kong-based clients
• Willingness to work in a 24/7 shift structure based on a defined roster

Responsibilities

• Provides technical administrative support service to the Managed Services Client Service Desk team.
• Provides entry level technical administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf

Skills

Cantonese fluency

English communication

Shift flexibility

Attention to detail

Education

High school certificate (SPM) or equivalent

Tools

MS Office

Job description

NTT DATA in Malaysia is seeking an entry-level Assistant Client Support Officer (Cantonese-speaking) to support the service desk and incident resolution. You will assist with logging requests, coordinating with the team, and maintaining documentation in a global IT environment.

The role is suitable for fresh graduates with Cantonese fluency and a willingness to work a 24/7 roster. Strong English communication and attention to detail are essential for excellent client service.