Enterprise Solutions Specialist (SAP MM, IMWM, PLM)

Jabil; Penang; On-site; MYR 90,000 - 130,000; Full time

Job summary

Jabil seeks an Enterprise Solution Specialist to support SAP and enterprise applications within our global IT SAS team. You will analyze business requirements, resolve system issues, and drive process improvements across functions, with exposure to Supply Chain, Finance, Manufacturing, and Quality through rotation and learning.

You will collaborate with developers, basis, and business stakeholders across regions to deliver solutions and ensure data integrity, security, and timely resolutions

Qualifications

• Bachelor's degree in IT, CS, or related field.
• Approximately 3+ years in IT support, business systems, or ERP environments.
• Basic SAP knowledge in areas like Planning, Purchasing, Inventory & Warehouse, or Sales.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Provide Level 3 functional support for SAP and integrated enterprise applications, ensuring timely resolution of production issues.
• Analyze business requirements and translate them into effective system solutions.
• Identify process or system gaps and recommend improvements aligned with business needs.
• Work closely with technical teams (developers, basis) and business stakeholders across global regions.
• Perform system configuration and support enhancements in assigned functional areas.
• Develop and maintain functional specifications, including process flows and data structures.
• Conduct root cause analysis and drive continuous improvement initiatives.
• Ensure system processes, documentation, and work instructions are accurate, efficient, and up to date.
• Communicate progress, issues, and resolutions clearly to stakeholders and management.
• Maintain a high level of customer service by prioritizing and resolving user issues effectively.
• Ensure compliance with data security, confidentiality, and company policies.

Skills

IT support

ERP knowledge

Analytical thinking

Communication

Education

Bachelor's degree

Tools

SAP

Data modeling

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Enterprise Solution Specialist Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!

About the Role

We are looking for a motivated Enterprise Solution Specialist to join our global IT SAS (Strategic Application Support Services) team. In this role, you will support SAP and enterprise applications by analyzing business requirements, resolving system issues, and contributing to process improvements across multiple functions. This position offers strong exposure to end-to-end business processes and the opportunity to build expertise across various domains such as Supply Chain, Finance, Manufacturing, and Quality through ongoing learning and potential role rotation.

Key Responsibilities

• Provide Level 3 functional support for SAP and integrated enterprise applications, ensuring timely resolution of production issues.
• Analyze business requirements and translate them into effective system solutions.
• Identify process or system gaps and recommend improvements aligned with business needs.
• Work closely with technical teams (developers, basis) and business stakeholders across global regions.
• Perform system configuration and support enhancements in assigned functional areas.
• Develop and maintain functional specifications, including process flows and data structures.
• Conduct root cause analysis and drive continuous improvement initiatives.
• Ensure system processes, documentation, and work instructions are accurate, efficient, and up to date.
• Communicate progress, issues, and resolutions clearly to stakeholders and management.
• Maintain a high level of customer service by prioritizing and resolving user issues effectively.
• Ensure compliance with data security, confidentiality, and company policies.

What We're Looking For

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Approximately 3+ year of experience in IT support, business systems, or ERP environments
• Basic knowledge of SAP or other ERP systems in areas such as Planning, Purchasing, Inventory & Warehouse, or Sales
• Understanding of business processes and how systems support operational workflows
• Strong analytical, problem-solving, and communication skills
• Ability to work independently as well as collaboratively in a global team environment

Why Join Us

Gain hands-on experience with SAP and enterprise applications in a global environment

Opportunity to develop cross-functional expertise through structured learning and job rotation

Work alongside diverse teams across Asia, Europe, and the Americas

Be part of a culture that values continuous improvement, collaboration, and professional growth

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.