Unit Head, B2C Governance Processes

CelcomDigi Bhd; Selangor; On-site; MYR 180,000 - 260,000; Full time

Job summary

CelcomDigi Bhd, Malaysia's leading telco operator, invites applications for the Unit Head, B2C Governance Processes. Based at CelcomDigi Tower, Petaling Jaya, you will own end-to-end contract governance, legal coordination, vendor onboarding, and procurement activities to ensure compliance, risk management, and efficiency across the Consumer Business unit.

You will liaise between Business Users and Legal Counsel, maintain governance records, support onboarding due diligence, and drive process

Qualifications

• 7-9 years of experience in governance or related roles.
• Familiarity with basic legal, procurement or financial principles.
• Pro-active and ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Manage end-to-end lifecycle of legal agreements, including review, governance, risk identification and mitigation.
• Serve as liaison between Business Users and Legal Counsel to facilitate contract negotiations, reviews, and approvals.
• Maintain contract repositories, governance records, and legal documentation databases.
• Support partner and vendor onboarding activities, including due diligence and compliance reviews.
• Govern end-to-end procurement activities, including RFX, quotation evaluation, and vendor selection.
• Drive continuous improvement initiatives to streamline legal, contracting, and sourcing processes.
• Work with stakeholders to identify information requirements aligned with business needs.
• Demonstrate teamwork and strong communication across functions.

Skills

Governance experience

Communication skills

Independent worker

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia's most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

Unit Head, B2C Governance Processes

Employment Type:Permanent

City:CelcomDigi Tower, Petaling Jay

Business Unit:CONSUMER BUSINESS

Job Description

Responsible for managing end-to-end contract governance, legal coordination, vendor onboarding, and procurement activities, ensuring compliance, effective risk management, operational efficiency, and strong stakeholder collaboration across the business.

Responsibilities

• Manage the end-to-end lifecycle of legal agreements, including review, governance, risk identification and mitigation, coordination, and approval processes

• Serve as the key liaison between Business Users and Legal Counsel to facilitate contract negotiations, reviews, and approvals

• Maintain and manage contract repositories, governance records, and legal documentation databases to ensure accuracy, completeness, and accessibility

• Support partner and vendor onboarding activities, including due diligence, compliance reviews, registration, and related documentation

• Govern and ensure end-to-end procurement activities, including RFX, quotation evaluation, and vendor selection processes, are conducted in accordance with established Procurement policies and guidelines

• Drive continuous improvement initiatives to enhance and streamline legal, contracting, and sourcing processes and workflows

• Work independently and collaborate effectively with various stakeholders to identify and gather information requirements, ensuring alignment with business needs

• Demonstrate strong teamwork, communication, and interpersonal skills, with the ability to build effective working relationships across functions and stakeholder groups

Requirements

• Bachelor's degree in Business Administration or a related discipline, with 7-9 years of experience in related roles
• Familiarity with basic legal, procurement or financial principles
• Ability to maintain confidentiality and handle sensitive information
• Demonstrable experience from a governance support role in a business environment
• Attentive to detail with strong written and verbal communication skills
• Pro-active and ability to work independently and also collaboratively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Meticulous and consistent as nature of work is transactional

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Job Segment:Compliance, Procurement, Risk Management, Legal, Operations, Finance

If you're driven, future focused, and ready to be part of something bigger, we want you on our team.

Lets advance and inspire Malaysia together! #WeAreCelcomDigi

Follow CelcomDigi onLinkedIn and vote for us as Malaysia's Most Preferred Employer at theGRADUAN Brand Awards.

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CelcomDigi is Malaysia's largest mobile network operator with more than 20.4 million users on its network. The company aims to serve the growing digital needs of its customers by leveraging its newly combined widest network footprint, distribution touchpoints, innovative range of digital products and services, and superior customer experience powered by over 3,800 top industry experts. The company has clearly defined ambitions to advance the nation, inspire Malaysian society, and be a leader in inclusion and ESG practices.