Enterprise Client Success Leader: Mental Health Benefits

Intellect; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Generous leave

Birthday leave

Quarterly mental health days

Flexible work arrangements

Medical coverage

Performance bonus

Development budget

Mental health support

Job summary

Intellect is seeking an Enterprise Client Success Manager to ensure successful delivery, adoption, and long-term impact of our mental health benefits platform across enterprise accounts. You will own the end-to-end client journey from implementation to renewals and expansion, acting as a trusted advisor to senior HR and business stakeholders.

You will develop customised engagement strategies, analyse usage and outcomes, and coordinate cross-functional teams to drive adoption, ROI, and ongoing

Qualifications

• Bachelor's degree in Business, Management, or related field.
• 3+ years of experience in client success, account management, or management consulting.
• Proven track record delivering large, complex projects and building long-term client relationships.
• Strong strategic thinking and ability to develop a strategic client vision.
• Excellent communication and interpersonal skills; ability to work independently or in a team.
• Familiarity with mental health benefits or related industries is a plus.
• Open to candidates from Malaysia (hybrid) and the Philippines (remote).

Responsibilities

• Serve as primary contact for a portfolio of strategic and large enterprise accounts.
• Own end-to-end delivery of the mental health benefits platform across clients.
• Develop and execute customised engagement strategies aligned to each client's workforce needs.
• Build strong, long-term relationships with senior HR and business stakeholders.
• Drive client satisfaction, retention, and expansion opportunities.
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams.
• Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy.
• Identify product enhancement opportunities based on client feedback and insights.

Skills

Client relationship

Project management

Strategic planning

Communication

Stakeholder management

Data analysis

Education

Bachelor's degree in Business/Management

Master's degree (preferred)

Job description

Intellect is seeking an Enterprise Client Success Manager to ensure successful delivery, adoption, and long-term impact of our mental health benefits platform across enterprise accounts. You will own the end-to-end client journey from implementation to renewals and expansion, acting as a trusted advisor to senior HR and business stakeholders.

You will develop customised engagement strategies, analyse usage and outcomes, and coordinate cross-functional teams to drive adoption, ROI, and ongoing