Enterprise Account Manager

Abbott; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Abbott, a global healthcare leader, seeks an Enterprise Account Manager for Diagnostics based in Petaling Jaya. You will forge senior-level relationships, develop strategic account plans, and drive growth across large enterprise customers while coordinating a cross-functional team and delivering measurable value.

You will bring a strong commercial background in technology, healthcare or business consulting, plus MBA or equivalent and English fluency.

Qualifications

• Strong ability to develop customer business cases and value propositions.
• Significant experience in consultative engagement with senior executives.
• Proven track record delivering revenue targets in complex, solution-selling environments.
• Experience in budgeting and forecasting.
• Experience negotiating with CEO, CFO, Procurement and department managers.
• Senior level leadership in a commercial organization.
• Knowledge of healthcare, technology, communications, or management consulting markets.
• Business degree; MBA or equivalent highly regarded.

Responsibilities

• Establish key stakeholder relationships inside and outside the customers’ laboratory, their wider health system, and leverage them to drive growth.
• Provide end-to-end diagnostics solutions to large, complex enterprise accounts with a focus on retention, penetration and growth to generate profitable and sustainable activity that exceeds customers’ expectations.
• Lead an internal cross-functional team to execute a strategic account plan for each enterprise customer, coordinating activities across the entire customer and healthcare network to maximise growth and customer outcomes.
• Be responsible for overall strategic account management planning, including uncovering a large complex organisation’s long‑term strategic plan and converting this into a winning solution for the customer.
• Oversee detailed account planning and sales forecasting and negotiate contracts and all pricing resulting in long‑term commitments.
• Provide organisational leadership and support the commercial development of teams and individuals through coaching and mentoring.

Skills

Senior stakeholder management

Consultative selling

Revenue attainment

Budgeting & forecasting

Executive negotiation

Team leadership

Healthcare knowledge

Business English

Education

Business degree

MBA preferred

Job description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Diagnostics
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Enterprise Account Manager, Diagnostics, you will be responsible for forging deep and trusted relationships with our largest customers at the most senior levels. By leading a targeted team, you will gain an understanding of our customers’ key business and network needs and challenges and then create and provide solutions to enhance their operations to ultimately deliver measurably better performance. Through your customer and team interactions, you will demonstrate your brand as a trusted advisor, who develops insights and creates value.

Armed with a strong commercial background in technology, healthcare or business consultation services markets, you will work in a consultative style to uncover opportunities for us to expand our partnerships and grow the Diagnostics business. Your success will be the result of high-level business relationships, strategy development and execution of aligned tactics that create measurable value for our customers.

What You’ll Do

• Establish and build key stakeholder relationships inside and outside the customers’ laboratory, their wider health system, and leverage them to drive growth.
• Provide end-to-end diagnostics solutions to large, complex enterprise accounts with a focus on retention, penetration and growth to generate profitable and sustainable activity that exceeds customers’ expectations.
• Lead an internal cross-functional team to execute a strategic account plan for each enterprise customer, coordinating activities across the entire customer and healthcare network to maximise growth and customer outcomes.
• Be responsible for overall strategic account management planning, including uncovering a large complex organisation’s long‑term strategic plan and converting this into a winning solution for the customer.
• Oversee detailed account planning and sales forecasting and negotiate contracts and all pricing resulting in long‑term commitments.
• Provide organisational leadership and support the commercial development of teams and individuals through coaching and mentoring.

Requirements

• A powerful customer communicator at senior levels, able to develop customer business cases and value propositions.
• Significant experience in consultative engagement with senior‑level executives.
• Proven track record in delivering revenue targets in a complex, solution‑selling environment, preferably with major accounts.
• Experience in setting budgets and forecasting is essential.
• Experience in negotiating directly with all levels of customer management including CEO, CFO, Procurement and Department Managers.
• A successful record of operating at a senior level in a commercial organisation with a strong team approach.
• Established knowledge of healthcare, technology, communications, or management consultation markets is preferred.
• A degree in business studies is preferred. A post‑graduate MBA or equivalent will be highly regarded.
• Business‑level English language skills.

Location

This position is based in Imazium Damansara Uptown, Petaling Jaya, Selangor.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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