Engineer, Technical Operations & Services

PETROSAINS SDN BHD; Kuala Lumpur; On-site; MYR 90,000 - 140,000; Full time

Job summary

Petrosains Sdn Bhd in Kuala Lumpur invites applications for an Engineer, Technical Operations & Services responsible for maintaining exhibits, rides, and related systems at Petrosains and PETRONAS Twin Towers Visit operations.

The role emphasizes KPI-driven maintenance, HSE compliance, contractor oversight, and continuous improvement to deliver immersive learner experiences for visitors while protecting brand integrity.

Qualifications

• Bachelor's degree in Electrical/Electronic Engineering, Computer/IT, Mechanical Engineering, or Mechatronics.
• Minimum 5 years hands-on experience with AV/PA systems.
• Experience in operations and maintenance programs at science centers or similar.
• Strong documentation and reporting skills.

Responsibilities

• Maintain Petrosains exhibits, rides, and PETTVO/Petrosains assets with KPI-driven approach.
• Lead daily exhibit operations and staff training for consistent visitor experience.
• Oversee HSE compliance, audits, accessibility improvements.
• Manage maintenance contracts and related procurement processes.
• Coordinate asset management, disposal, and logistics.
• Develop SOPs and drive R&D upgrades for exhibits and rides.
• Internal/External support collaborations to ensure smooth operations.

Skills

Collaboration

Communication

Documentation

Problem solving

Time management

Safety awareness

Education

Bachelor's Degree in Electrical/Electronic Engineering

Bachelor's Degree in Computer Engineering/IT

Bachelor's Degree in Mechanical Engineering

Bachelor's Degree in Mechatronics

Diploma/Certificate in related field

Tools

AV systems

Public Address systems

Sound reinforcement

Job description

Engineer, Technical Operations & Services

Drive and manage the operational integrity and maintenance of Petrosains, PETRONAS Twin Towers Visit, and Satellite Centers, assuming accountability and spearheading collaboration across diverse teams to ensure technical excellence, immersive visitor experiences, and uncompromising safety standards. As the custodian of exhibition performance, the role prioritizes enhancing functionality and educational value while meticulously managing health, safety, and environmental (HSE) standards. Responsibilities extend to asset management, vigilant contractor oversight, and the implementation of performance metrics, aimed at amplifying brand engagement and operational efficiency through iterative feedback and continuous improvement.

Key Accountabilities

1) Exhibits/Rides Maintenance

Petrosains Exhibits Maintenance

Design, execute, and manage maintenance initiatives for exhibits, equipment, and systems in Petrosains. Establishing Key Performance Indicators (KPIs), the Engineer enforces efficient maintenance practices, minimizing downtime and enhancing overall functionality. Works closely with contractors to optimize spare parts inventory oversight, ensuring timely component reordering for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement initiatives, steering enhancements in operational efficiency and visitor experience at Petrosains.

Dark Ride Maintenance

Design, execute, and manage maintenance initiatives for Dark Ride System. Strives to uphold the highest standards of performance and safety. Establishing Key Performance Indicators (KPIs) specific to the Dark Ride System, the Engineer enforces efficient maintenance practices aimed at minimizing downtime and optimizing functionality. Collaborating closely with contractors, the Engineer meticulously manages spare parts inventory, ensuring timely reordering of critical components essential for the uninterrupted operation of the Dark Ride System. Through rigorous maintenance of detailed documentation, the Engineer generates regular reports to guide continuous improvement initiatives, driving enhancements in operational efficiency and visitor satisfaction within the Dark Ride System experience.

PETTVO Exhibits Maintenance

Design, execute, and manage maintenance initiatives for PETRONAS Twin Towers Visit Operation to ensure exhibit and showcase reliability. Through robust KPI (Key Performance Indicator) establishment, the Engineer enforces efficient maintenance practices, minimizing downtime and optimizing functionality for an exceptional visitor experience. Collaborative oversight of spare parts inventory with contractors ensures timely component replenishment, essential for seamless operations. Detailed documentation maintenance enables continuous improvement, enhancing operational efficiency and visitor satisfaction at PETRONAS Twin Towers Visit Operation.

Playsmart Exhibits Maintenance

Design, execute, and manage maintenance initiatives for Playsmart/Outreach across Peninsula Malaysia and Sabah Sarawak. Establishing KPIs, the Engineer enforces efficient maintenance practices, minimizing downtime and elevating overall functionality. Collaborative spare parts inventory oversight with contractors guarantees timely component reordering, crucial for uninterrupted operations. Rigorous maintenance of detailed documentation drives continuous improvement, enhancing the visitor experience and operational efficiency in Playsmart/Outreach.

2) Exhibits Operations

Lead and manage the daily exhibit operations at Petrosains, ensuring optimal functionality and maximizing visitor engagement to positively influence the Petrosains brand and reputation. Strategically plan and execute daily monitoring, where the Engineer promptly addresses potential issues, safeguarding brand reputation and upholding premium visitor experience. Implementing a comprehensive training module, volunteers and staff are educated on exhibit operations, emphasizing their pivotal role in enhancing the Petrosains brand. The Engineer maintains full operator for exhibits and rides, ensuring well-versed volunteers contribute seamlessly to a positive visitor experience, collectively reinforcing the brand's positive impact.

3) Exhibits Health, Safety & Environment (HSE) / Audits

Leading exhibits Health, Safety, and Environment (HSE) efforts, analyze and ensure compliance with safety standards, collaborating with accessibility experts to implement inclusive features for a secure environment. Regularly updating exhibits to align with evolving accessibility standards fosters a safe and accessible space for all visitors. Conduct comprehensive inspections and audits, coordinating with the Safety & Health Officer (SHO) to enhance inclusivity and proactively address concerns, ensuring visitor safety. Coordinate with manufacturers for specialized audits, evaluating structural integrity and safety measures across exhibits to meet regulatory standards, thus maintaining a safe environment for all visitors.

4) Contract Management

Comprehensive Exhibits Maintenance Contract

Initiating the tender process for the Comprehensive Exhibits Maintenance Contract, the team spearheads comprehensive preliminary studies, actively participates in discussions with PETRONAS Group Procurement, and orchestrates internal syndication efforts. This proactive approach aims to optimize contract efficiency, achieve cost-effectiveness, and secure a credible and reliable maintenance contractor at a competitive cost to manage exhibits maintenance across Petrosains. This streamlined approach not only ensures the efficient upkeep of exhibits but also maximizes their potential to engage and delight visitors, contributing to Petrosains' reputation as a premier destination for interactive learning and exploration.

Warehouse Management and Services

Leading the Petrosains Warehouse Management Services Contract process involves spearheading the crafting of contractual terms, conducting in-depth analysis of service requirements, and meticulously aligning the contract with organizational needs to optimize warehouse management efficiency and streamline operations. This proactive approach yields substantial enhancements in logistical processes within Petrosains, leading to a significant improvement in overall operational effectiveness and maximizing resource utilization.

5) Assets Management and Logistic

Leading asset management, disposal, and logistics of assets, coordinates efficient strategies, ensuring compliance, maximizing asset use, and enhancing operational efficiency. Facilitating collaboration involves communication and cooperation among various teams involved in asset management, disposal, and logistics. Fostering constructive collaboration and alignment of efforts ensures that all stakeholders work together effectively towards common goals. Oversee tagging, tracking, audits, and lifecycle management, optimizing processes for regulatory adherence and asset utilization. Taking charge of disposal efforts, they ensure legal and environmental compliance while exploring recycling options for sustainability. Streamlining logistics optimizes transportation, installation, and removal processes, thereby enhancing efficiency and responsiveness to drive overall organizational success.

6) Standard of Procedures (SOP)

Develop & implement standardized operating procedures (SOPs) for Dark Ride System and Maintenance, Exhibits Operations and Maintenance, Exhibits Functionality, and Dark Ride Downtime Rate Calculation, as well as Warehouse Management SOP. Ensure these procedures align with the latest standards, requirements, and policies, aiming for improved operational efficiency and compliance. Incorporate and review updated guidelines to guarantee consistent implementation across Petrosains, PETTVO, and Playsmart/Outreach, resulting in streamlined and effective exhibition operations.

7) Research and Development

Upgrading of exhibits and rides

Lead the upgrading efforts by identifying opportunities to enhance safety, performance, and overall visitor satisfaction of existing attractions. Involved in conducting comprehensive assessments to pinpoint areas for improvement, collaborating with multidisciplinary teams to develop upgrade plans, and overseeing the implementation process. To ensure that upgrades not only meet regulatory standards but also elevate the quality and appeal of exhibits and rides. By enhancing reliability, incorporating advanced technologies, and optimizing operational efficiency, you aim to enhance visitor experiences, increase repeat visits, and maintain a competitive edge in the industry.

Enhancement of exhibits and rides

Lead the enhancement initiatives involves spearheading efforts to elevate the visitor experience through innovative features and immersive elements in exhibits and rides. Your role entails conceptualizing and developing enhancements that captivate audiences and deepen their engagement. Collaborating closely with creative teams, you formulate strategies to seamlessly integrate new experiences into the existing infrastructure. The ultimate objective is to foster memorable and transformative experiences for visitors, driving increased foot traffic, extended dwell times, and positive word-of-mouth recommendations, contributing to the long‑term success and sustainability of the attractions.

8) Internal / External Support

Internal Support

Leading the charge in supplying expertise, we ensure seamless operations and optimal functionality across departmental level, including mechanical, electrical, lighting, and AV/IT. Whether spearheading project assistance, addressing departmental needs, or resolving technical issues, our commitment remains steadfast in delivering efficient and effective solutions. Within departments, our role is pivotal in fostering collaboration and synergy, ensuring that each team functions cohesively to achieve shared objectives.

External Support

Driving expertise provision ensures seamless operations and optimal functionality, particularly in technical, electrical, AV/IT, and exhibition setup. Tailoring AV/IT solutions or orchestrating flawless exhibition arrangements, remain committed to providing efficient and effective external support. Collaborating closely to ensure seamless execution and successful outcomes.

Qualification, Experience & Competencies

Qualification & Experience:

Bachelor's Degree in Electrical/Electronic Engineering, Computer Engineering/IT, Mechanical Engineering, or Mechatronics from a recognized institution, or a certificate/diploma in the same field with at least 15 years of working experience in operations and maintenance programs in world‑class science and technology centers or a similar industry.

Minimum 5 years of hands‑on experience in operating, maintaining, and troubleshooting Audio Visual (AV) and Public Address (PA) systems, including portable PA systems, wireless microphone systems, audio mixers, amplifiers, loudspeakers, and event support equipment.

Proficient in maintaining, troubleshooting, and optimizing a broad range of systems including electrical, electronic, mechanical, IT, and Audio Visual (AV) equipment, with hands‑on experience in sound reinforcement and Public Address (PA) systems.

Advanced problem‑solving capabilities, enabling swift identification and resolution of operational challenges.

Diligent in documenting maintenance activities, creating accurate and detailed reports for strategic oversight.

Skilled in clear and effective communication, facilitating strong collaborations with internal teams, vendors, and external partners.

Open and enthusiastic about adopting innovative technologies and committed to ongoing professional growth through continuous learning.

Collaborative spirit, fostering teamwork and seamless coordination across various departments for optimized project delivery.

Exceptional time management skills, prioritizing tasks to ensure efficient execution and meeting critical deadlines.

Commitment to excellence in maintenance practices, consistently achieving and exceeding established operational standards.

Experienced in the planning, setup, operation, testing, and maintenance of Public Address (PA) systems, portable sound systems, wireless microphones, audio mixers, amplifiers, loudspeakers, and related AV equipment for exhibitions, events, presentations, and outreach programmes.

Capable of providing technical support during live events and outreach activities, including audio troubleshooting, system tuning, signal routing, and rapid response to technical issues to ensure uninterrupted programme delivery.

Knowledgeable in audio system design principles, including speaker placement, coverage optimization, acoustic considerations, feedback prevention, and sound quality enhancement within exhibition, theatre, and event environments.

Petrosains Sdn Bhd was incorporated to extend PETRONAS' commitment as a socially responsible corporate citizen in providing a rich and stimulating environment aimed to enhance science literacy and instill in Malaysians a passion for acquiring scientific knowledge. Petrosains is a Science Discovery Centre that uses a fun and interactive approach to tell the story of the science and technology of the petroleum industry. Its concept and contents revolve specifically around the science of petroleum, yet embrace all the general sciences.

History

Petrosains humble beginnings was envisioned as a dynamic world‑class science discovery centre built in the Twin Towers, with special focus on presenting the science and technology of oil and gas as an entry point to understand the natural and technological world. On 25 March 1999, Petrosains was unveiled to the public, offering 70,000 square feet of space filled with knowledge and opportunities for discovery.

Petrosains Sdn Bhd was incorporated to extend PETRONAS' commitment as a socially responsible corporate citizen in providing a rich and stimulating environment aimed to enhance science literacy and instill in Malaysians a passion for acquiring scientific knowledge. Petrosains is a Science Discovery Centre that uses a fun and interactive approach to tell the story of the science and technology of the petroleum industry. Its concept and contents revolve specifically around the science of petroleum, yet embrace all the general sciences.

History

Petrosains humble beginnings was envisioned as a dynamic world‑class science discovery centre built in the Twin Towers, with special focus on presenting the science and technology of oil and gas as an entry point to understand the natural and technological world. On 25 March 1999, Petrosains was unveiled to the public, offering 70,000 square feet of space filled with knowledge and opportunities for discovery.