Engineer, Security System Service

Johnson Controls, Inc.; Selangor; On-site; MYR 72,000 - 110,000; Full time

Job summary

Johnson Controls Building Technologies and Solutions Malaysia is seeking an experienced Security Systems Technician to maintain and support access control, CCTV, and VMS platforms across multiple sites. You will diagnose hardware, software, and network issues, coordinate with OEMs and vendors, and ensure SLAs are met.

A strong background in enterprise security systems is essential, with certifications advantageous.

Qualifications

• Bachelor's degree in electrical engineering, electronics engineering or related technical discipline.
• Relevant security certifications are an advantage.
• 3–5 years hands-on experience in Security Systems Service and Maintenance.

Responsibilities

• Plan and perform preventive maintenance activities per contractual obligations and manufacturer recommendations.
• Lead corrective maintenance troubleshooting and fault resolution for security systems.
• Provide technical support and system administration for Access Control and CCTV systems.
• Support system expansion, migrations, and upgrades with site surveys and implementation planning.
• Prepare service and RCA/incident reports and maintain accurate documentation.

Skills

Access Control Systems

CCTV Systems

Video Management Systems

Troubleshooting

Security Platforms

Education

Bachelor's degree in Electrical Engineering or Electronics Engineering

Tools

LenelS2

CCURE

Genetec

Milestone

Avigilon

Exacqvision

AMAG

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

Preventive Maintenance (PM)

• Plan and execute scheduled preventive maintenance activities in accordance with contractual obligations and manufacturer's recommendations.
• Conduct comprehensive system health checks and performance assessments.
• Review maintenance findings and recommend corrective actions or system improvements.
• Ensure all preventive maintenance activities are completed within the agreed schedule.
• Verify and maintain the operational integrity of:
  • Access Control Systems
  • CCTV Systems
  • Video Management Systems (VMS)
  • Door Controllers
  • Card Readers/Field Devices
  • Security Management Platforms
  • Security Network Infrastructure

Corrective Maintenance (CM)

• Lead troubleshooting and fault rectification activities for security systems.
• Diagnose and resolve hardware, software, firmware, database, and network-related issues.
• Perform system recovery and restoration activities following equipment failures.
• Manage and resolve complex technical incidents within contractual SLA requirements.
• Coordinate with OEMs, vendors, and technical support teams for advanced troubleshooting.
• Perform root cause analysis (RCA) and provide recommendations to prevent recurring issues.
• Validate system functionality and operational performance after corrective actions.

Technical Support & System Administration

• Provide technical support and advisory services to customers and security operations teams.
• Manage and administer Access Control and CCTV systems.
• Support:
  • Cardholder management
  • Access level administration
  • User account management
  • Database maintenance
  • System backups and restoration
  • Security system configuration changes
• Assist customers with system enhancements, upgrades, migrations, and integration projects.
• Provide technical guidance and mentoring to FLSPs and junior service personnel.

Project & Upgrade Support

• Support system expansion, migration, and upgrade activities.
• Conduct site surveys and technical assessments.
• Prepare technical recommendations and implementation plans.
• Assist in testing and commissioning activities for system upgrades and modifications.
• Ensure all implemented changes are properly documented and handed over to the customer.

Documentation & Reporting

• Prepare and submit:
  • Service Reports
  • Preventive Maintenance Reports
  • Corrective Maintenance Reports
  • Root Cause Analysis (RCA) Reports
  • Incident Reports
  • Technical Recommendations and Upgrade Proposals
• Maintain accurate service records and asset information.
• Update service tickets and customer documentation in a timely manner.
• Ensure compliance with company and customer documentation standards.

What we look for:

• Bachelor's degree in electrical engineering, Electronics Engineering or any related technical discipline
• Relevant security certifications will be an added advantage.
• Minimum3-5 years of hands‑on experiencein theSecurity Systems Service and Maintenance environment.
• Strong experience supporting and maintaining:
  • Access Control Systems
  • CCTV Systems
  • Video Management Systems (VMS)
• Experience with enterprise-level security platforms such as LenelS2, CCURE, Genetec, Milestone, Avigilon, Exacqvision , AMAG, or equivalent systems is an added advantage.
• Proven experience in troubleshooting system integration, server, database, and network-related issues.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in‑building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.

The future is being built today, and Johnson Controls is making that future more productive, more secure and more sustainable. We create intelligent buildings, efficient energy solutions and integrated infrastructure that work seamlessly together to deliver on the promise of smart cities and communities. At its core, that promise is about delivering innovation that make people’s lives – and the world – better.

Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win everywhere, every day and creating greater value for all of our stakeholders through our strategic focus on buildings.

Johnson Controls Building Technologies and Solutions Malaysia is a single source provider of integrated smart green building systems, services and solutions. The comprehensive life-cycle approach to in‑building technology and operations includes planning and design, installation, integration, optimization and maintenance. Our products are installed in more than 35 percent of commercial buildings in Malaysia.

With the global merger between Johnson Controls and Tyco in 2016, we have an even stronger suite of offerings for our customers, including verticals such as data centers, healthcare and transportation.

Johnson Controls Building Technologies and Solutions Malaysia now has 600 employees in ten locations. Besides products and solutions, we provide comprehensive service support combining all of the service strength and expertise of York, Johnson Controls and Tyco.

Johnson Controls has been steadily expanding its presence in Malaysia since one of its brands, YORK®, was first introduced into the country in 1978. Johnson Controls now operates in Malaysia through the following entities:

Johnson Controls (M) Sdn. Bhd. (JCM, incorporated 1983)

York (Malaysia) Sales & Service Sdn. Bhd. (YMSS, incorporated 1988)

ADT Services (M) Sdn. Bhd. (ASM, incorporated 1991)

Tyco Fire, Security & Services Malaysia Sdn. Bhd. (TFSSM, incorporated 1993)

Johnson Controls Hitachi Air Conditioning Sales Malaysia Sdn. Bhd. (incorporated 2018) – this is wholly owned by Johnson Controls-Hitachi (JCH) which is majority owned by Johnson Controls

Johnson Controls is fast emerging as a leader in combining its traditional strengths in building technology and system integration with digital innovations. In 2019, Johnson Controls was named “IoT Innovator of the Year” by IoT Breakthrough Awards and won the IBcon Digie Award for its groundbreaking work on an iconic AI-powered smart building.

Keep in touch with these exciting developments by following us at “Johnson Controls Asia Pacific” on LinkedIn.