Endpoints and Office Productivity

Tune Protect Group Berhad; Kuala Lumpur; On-site; MYR 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Sports (e.g. Gym)

Vision

Overseas project opportunities

Job summary

Tune Protect Group Berhad is seeking an Endpoint Administrator to provision, configure, and support Windows and Mac endpoints, manage user access via Active Directory and MS365, and ensure security best practices are followed. You will collaborate with Infrastructure, Cloud, and Security teams to resolve issues and keep SLAs.

A strong focus on documentation and end-user productivity is essential. The role requires hands-on experience with Windows/macOS provisioning, AD/MS365, and endpoint

Qualifications

• Bachelor’s degree in computer science, information technology, engineering, or equivalent experience.
• Minimum 2 years of hands-on endpoint management experience.
• Experience with provisioning and configuration of Windows and macOS endpoints.
• Knowledge of Active Directory authentication and user management.
• Knowledge of MS365 environment including Exchange and security settings.
• Familiarity with endpoint security tools (antivirus, DLP, PAM).
• Strong communication and documentation skills.

Responsibilities

• Provision, setup, and configure Windows and Mac endpoints for end-users and approved company apps.
• Manage users in Microsoft AD and MS365, provisioning accounts and software per role.
• Respond to requests and incidents with focus on customer satisfaction and SLAs.
• Troubleshoot hardware, software, and network-related issues with Infra, Cloud, and Security teams.
• Monitor performance to meet SLAs and forecast capacity and resource needs.
• Maintain inventory and documentation including guides and change requests.
• Ensure security best practices are followed and act as SME for endpoints and office productivity.

Skills

Endpoint management

Active Directory

MS365

Security best practices

Documentation & SOPs

Education

Bachelor's degree in Computer Science/IT or equivalent

Tools

Microsoft AD

MS365

Office Productivity software

Endpoint security software

Job description

This role focuses on provisioning, configuring, and supporting Windows and Mac endpoints to ensure a secure and efficient IT environment for end-users. It includes managing user access via Active Directory and MS365, installing productivity and security software, and resolving hardware, software, and basic network issues. The individual serves as the SME for endpoint management, maintains inventory and documentation, and ensures IT security best practices are followed. They also collaborate with internal teams and vendors to meet SLAs and explore new technologies that can enhance office productivity.

Job Responsibilities:

• Provisioning, Setup, and Configuration of Endpoints (Windows / Mac) for OS and permitted company applications for end-users
• Utilize common enterprise software like Microsoft AD and other systems to provision, new users, with requisite office productivity software according to role
• Respond to assigned Request Management/Incident Management tickets in a timely manner with good customer satisfaction
• Troubleshooting, diagnosing, and resolving hardware, software, and systems issues together with members of the Infrastructure, Cloud and Security Team
• Monitoring performance metrics to ensure SLAs are kept
• Forecasting usage of resources to ensure enough capacity for future use
• Maintain inventory of usage for the above hardware and software
• Manage disposals for eol items
• Create and Maintain relevant documentation including guides and troubleshooting guides for end-users.
• Ensure that security best practices are followed
• Act as an SME for Endpoints and Office Productivity
• Explore the latest IT technology for potential usage for office productivity.

Job Requirements:

Education/Certifications

• Bachelor’s degree in computer science, Engineering, Information Technology or extensive field experience in lieu.

Experience

• Min 2 years of experience
• Hands-on experience the following:
• Installation and Configuration of Microsoft Windows desktops/notebooks
• Installation and Configuration of Apple Mac desktops/notebooks a plus
• Installation and Configuration of endpoint productivity software such as Microsoft Office, Microsoft Teams, and Adobe Sign
• Installation and Configuration of endpoint security software such as antivirus, DLP, and PAM.
• Working Knowledge of Microsoft Active Directory Authentication and User Management
• Working Knowledge of Microsoft Exchange and MS365
• Working Knowledge of extracting and generating reports from the above software
• Working Knowledge of basic networking including WIFI access points and basic network troubleshooting
• Support end-users working together with external vendors if necessary
• Ability to do basic troubleshooting to solve user issues
• Ability to create accurate documentation including operational documents such as Change Requests and Reports
• Act as an SME for endpoints and office productivity software
• Secondary ability to perform server system administration (Windows and/or Linux) a strong plus
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Good communication skills written and spoken
• Good interpersonal skills in dealing with different people of different roles and responsibilities
• Good analytical and problem-solving skills including the ability to visualize and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

An aspiring digital insurer in the region, Tune Protect Group operates both Digital Global Travel Insurance and General Insurance businesses in Malaysia (Tune Protect Malaysia), Thailand (Tune Protect Thailand) the United Arab Emirates (Tune Protect EMEIA - Europe, Middle East, India and Africa). With footprints in more than 50 countries globally, we offer a range of tailored non-life insurance coverage products that are relevant to the needs of customers, protecting their life’s journeys and adventures. In line with our tagline, "Insurance Simplified", we simplify and create a more efficient means of access and engagement through digital channels to our products. We remain committed to be there for our customers, shareholders, employees, and business partners for the long-term.

An aspiring digital insurer in the region, Tune Protect Group operates both Digital Global Travel Insurance and General Insurance businesses in Malaysia (Tune Protect Malaysia), Thailand (Tune Protect Thailand) the United Arab Emirates (Tune Protect EMEIA - Europe, Middle East, India and Africa). With footprints in more than 50 countries globally, we offer a range of tailored non-life insurance coverage products that are relevant to the needs of customers, protecting their life’s journeys and adventures. In line with our tagline, "Insurance Simplified", we simplify and create a more efficient means of access and engagement through digital channels to our products. We remain committed to be there for our customers, shareholders, employees, and business partners for the long-term.

Perks and benefits

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Sports (e.g. Gym)
• Vision
• Opportunity to work on overseas projects