Emergency Services Operations & Analytics Executive

IHH HEALTHCARE MALAYSIA; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

IHH Healthcare Malaysia seeks a data analytics professional to coordinate data collection from 18 hospitals and maintain centralised Emergency Services dashboards. You will validate data quality, use PivotTables and Power Query to analyse multi-hospital datasets, and develop Power BI visuals for operational performance monitoring.

Responsibilities include producing hospital-level trend analyses, identifying data gaps, and supporting senior leadership with concise performance summaries and

Qualifications

• Bachelor’s degree in Healthcare Management, Business Admin, Data Analytics, or related field.
• Minimum 2–3 years of healthcare operations, data analytics, project coordination or performance management.
• Strong proficiency in Microsoft Excel, including PivotTables and advanced formulas.
• Knowledge of Power BI dashboard development and maintenance.
• Attention to detail and ability to work with multiple hospitals and departments.

Responsibilities

• Coordinate scheduled and ad-hoc data collection from all 18 IHH Malaysia hospitals and maintain centralised Emergency Services databases and trackers.
• Validate submissions for completeness, accuracy and consistency; follow up with hospitals on missing, incomplete or discrepant data.
• Use advanced Microsoft Excel functions, PivotTables and Power Query to clean, consolidate and analyse multi-hospital datasets.
• Develop, update and maintain Power BI dashboards for operational, service and project performance monitoring.
• Compile and maintain A&E clinical, service and operational indicators for internal performance reviews and management reporting.
• Prepare hospital-level and group-level trend analysis, benchmarking, variance summaries and performance visualisations.
• Identify data gaps, outliers and recurring performance issues for escalation and further review by Emergency Services leadership.
• Maintain ambulance utilisation, activity, response-time, service-level and vendor-performance trackers.
• Coordinate hospital feedback, operational issues, complaints and action-item follow-up related to ambulance services.
• Support compilation of data for service reviews, contract/SLA monitoring, pricing analysis and ambulance improvement projects.
• Support planning and coordination of medical coverage for sports and corporate events, including staffing, deployment and logistics.
• Maintain databases for doctors, nurses, allied health personnel, ambulance deployment, medical posts, equipment, medications and consumables.
• Coordinate staff nominations and follow up with participating hospitals and relevant stakeholders on event readiness requirements.
• Support preparation of event medical plans, operational briefings, deployment schedules and post-event summaries.
• Maintain disaster preparedness, emergency-response and hospital-readiness databases and trackers.
• Coordinate information collection for disaster-response capability, drills, workshops, training and exercises.
• Maintain emergency contact lists, action trackers and supporting documentation, and follow up on outstanding preparedness actions.
• Support collation of information required during Emergency Coordination Centre activities, drills or actual response situations.
• Maintain project plans, timelines, milestone trackers and action logs for group-wide Emergency Services initiatives.
• Coordinate and follow up with hospital A&E teams, Operations, Operational Excellence, MAQ, Nursing, IT/Digital, Finance, Procurement, Service Excellence, Marketing and other stakeholders.
• Prepare tables, charts, dashboards, presentation materials and concise management summaries for CECC and other Emergency Services reviews.
• Provide administrative and analytical support to the Senior Emergency Services Manager and Head of Emergency Services as required

Skills

Excel

PivotTables

Power Query

Power BI

Data analytics

Stakeholder coordination

Communication

Problem solving

Education

Bachelor’s degree in Healthcare Management OR related field

Tools

Microsoft Excel

Power BI

Job description

• Coordinate scheduled and ad-hoc data collection from all 18 IHH Malaysia hospitals and maintain centralised Emergency Services databases and trackers.
• Validate submissions for completeness, accuracy and consistency; follow up with hospitals on missing, incomplete or discrepant data.
• Use advanced Microsoft Excel functions, PivotTables and Power Query to clean, consolidate and analyse multi-hospital datasets.
• Develop, update and maintain Power BI dashboards for operational, service and project performance monitoring.

B. A&E Performance Monitoring

• Compile and maintain A&E clinical, service and operational indicators for internal performance reviews and management reporting.
• Prepare hospital-level and group-level trend analysis, benchmarking, variance summaries and performance visualisations.
• Identify data gaps, outliers and recurring performance issues for escalation and further review by Emergency Services leadership.

C. Ambulance Services

• Maintain ambulance utilisation, activity, response-time, service-level and vendor-performance trackers.
• Coordinate hospital feedback, operational issues, complaints and action-item follow-up related to ambulance services.
• Support compilation of data for service reviews, contract/SLA monitoring, pricing analysis and ambulance improvement projects.

D. Sports & Event Medical Services

• Support planning and coordination of medical coverage for sports and corporate events, including staffing, deployment and logistics.
• Maintain databases for doctors, nurses, allied health personnel, ambulance deployment, medical posts, equipment, medications and consumables.
• Coordinate staff nominations and follow up with participating hospitals and relevant stakeholders on event readiness requirements.
• Support preparation of event medical plans, operational briefings, deployment schedules and post-event summaries.

E. Disaster Preparedness & Emergency Response

• Maintain disaster preparedness, emergency-response and hospital-readiness databases and trackers.
• Coordinate information collection for disaster-response capability, drills, workshops, training and exercises.
• Maintain emergency contact lists, action trackers and supporting documentation, and follow up on outstanding preparedness actions.
• Support collation of information required during Emergency Coordination Centre activities, drills or actual response situations.

F. Project, Stakeholder & Reporting Support

• Maintain project plans, timelines, milestone trackers and action logs for group-wide Emergency Services initiatives.
• Coordinate and follow up with hospital A&E teams, Operations, Operational Excellence, MAQ, Nursing, IT/Digital, Finance, Procurement, Service Excellence, Marketing and other stakeholders.
• Prepare tables, charts, dashboards, presentation materials and concise management summaries for CECC and other Emergency Services reviews.
• Provide administrative and analytical support to the Senior Emergency Services Manager and Head of Emergency Services as required

Qualifications and Experience

• Bachelor’s degree in Healthcare Management, Business Administration, Data Analytics, Information Systems, Health Sciences or a relevant field.
• Minimum 2–3 years of relevant experience in healthcare operations, data analytics, project coordination or performance management.
• Strong proficiency in Microsoft Excel, including PivotTables, advanced formulas and Power Query.
• Working knowledge and practical experience in Microsoft Power BI dashboard development and maintenance.
• Strong analytical, organisational and problem-solving skills with high attention to detail.
• Good communication and stakeholder coordination skills, with the ability to follow up effectively across multiple hospitals and departments.
• Previous hospital or healthcare experience and exposure to emergency services, ambulance operations, event management or disaster preparedness are advantageous.