Elite Luxury Client Care Advisor

CHANEL; Kuala Lumpur; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Career development opportunities

Exposure to platforms and systems

Job summary

CHANEL in Kuala Lumpur seeks a Core Customer Care Advisor to be the first contact for client queries across all channels, delivering a personalised luxury experience and deep product knowledge. You will collaborate with boutique staff and internal teams to ensure seamless service and brand consistency.

The role emphasizes addressing diverse client needs in Bahasa Indonesia, building lasting relationships, and contributing to a high-touch CHANEL experience across the organization.

Qualifications

• Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues
• Excellent interpersonal and communication skills; ability to engage customers and build strong relationships internally and externally
• A positive attitude, empathy and resilience when addressing clients’ queries and needs
• Possesses a ‘growth mindset’ and is self‑motivated; willingness to reflect and embrace continuous self‑improvement and development

Responsibilities

• Act as the first line of contact in addressing clients’ queries and needs in Bahasa Indonesia; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed
• Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value
• Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address general queries
• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting and personalized assistance
• Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients
• Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign)

Skills

Excellent interpersonal and comms

Customer care experience

Growth mindset

Empathy and resilience

Positive attitude

Job description

CHANEL in Kuala Lumpur seeks a Core Customer Care Advisor to be the first contact for client queries across all channels, delivering a personalised luxury experience and deep product knowledge. You will collaborate with boutique staff and internal teams to ensure seamless service and brand consistency.

The role emphasizes addressing diverse client needs in Bahasa Indonesia, building lasting relationships, and contributing to a high-touch CHANEL experience across the organization.