Education Consultant, Student Recruitment

Heriot-Watt University Malaysia Sdn Bhd; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Heriot-Watt University Malaysia Sdn Bhd in Putrajaya is seeking an Education Consultant, Student Recruitment to drive enrolments through high-quality education counselling and proactive lead conversion. You will manage enquiries via multiple channels and coordinate with Admissions and Marketing to ensure a smooth student journey.

The role requires experience in sales or recruitment within education, strong language skills, and willingness to travel domestically and internationally, including

Qualifications

• Bachelor's degree required or equivalent.
• Minimum 2–5 years working experience in sales or recruitment, preferably in education.
• Proficiency in English; Bahasa Malaysia and Mandarin preferred.
• Strong communication and rapport-building skills with schools and agents.
• Structured in CRM usage and lead management; ability to close sales.

Responsibilities

• Counsel prospective students and parents with accurate, personalised guidance.
• Drive enrolments by converting leads into applications and confirmed enrolments.
• Maintain accurate CRM records including lead tagging and conversion status.
• Support recruitment campaigns and events (Open Days, education fairs, school visits).
• Collaborate with Admissions, Marketing, and Academic teams for smooth processes.

Skills

English

Bahasa Malaysia

Mandarin

Communication

Sales/Recruitment

Event coordination

Education

Bachelor's degree

Job description

Education Consultant, Student Recruitment

The role plays a critical role in driving student enrolments by delivering high-quality education counselling and ensuring a seamless, positive experience for prospective students. This role requires a results-driven individual with strong conversion capabilities, a customer-centric mindset, and the ability to effectively manage both direct and agent-driven pipelines.

Key Duties and Responsibilities

Provide professional, accurate, and personalised counselling to prospective students and their parents (via face-to-face, virtual platforms, and other communication channels), ensuring a consistent and positive experience throughout the student journey.

Drive enrolment growth by actively managing and converting leads into applications and confirmed enrolments, in line with targets set by Management.

Ensure effective lead management and follow-up, including timely response to enquiries and consistent engagement to maximise conversion outcomes.

Maintain 100% accuracy and timeliness in CRM updates, including proper lead tagging (e.g. direct, agent, event source), tracking of interactions, and conversion status to support data-driven decision-making.

Support and execute recruitment activities and campaigns, including Open Days, campus tours, education fairs, school visits, and intake-driven initiatives.

Ensure all leads generated from sales events and marketing campaigns are captured and updated within the required timeline (e.g. within 48 hours).

Build and maintain strong working relationships with key stakeholders, to support recruitment objectives.

Manage and support assigned by ensuring alignment on programme offerings, entry requirements, marketing campaigns, and conversion expectations.

Collaborate closely with Admissions, Marketing, and Academic teams to ensure smooth application processing, accurate offer issuance, and a positive onboarding experience for students.

Support the implementation of scholarships, bursaries, and promotional campaigns to drive urgency and improve conversion rates.

Demonstrate flexibility in working hours, including weekends and travel (domestic and international), to support recruitment activities and market engagement.

Contribute to overall team performance by sharing best practices, supporting colleagues, and ensuring recruitment targets and deadlines are consistently achieved.

All HWUM staff endeavours will embody our shared values of: Inspire, Collaborate, Belong, and Celebrate.

Please note that this job description is not exhaustive, and the role holder may be required to undertake other relevant duties commensurate with the grading of the post and its general responsibilities. Activities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Person Specification

This section details the attributes e.g. skills, knowledge/qualifications and competencies which are required in order to undertake the full remit of the role.

Education & Qualifications

Degree

Experience

Minimum one (2-5) years working experience in sales or recruitment, preferably in education.

Fresh Graduate is encouraged to apply for administrative executive role.

Understand the University’s Recruitment cycle.

Experience in post-graduate and/or undergraduate student recruitment.

Experience in local and/or international student recruitment.

Knowledge of Schools Account Management will be desirable.

Excellent in communication skills and building rapport with Schools and Agents.

Ability to create events, have excellent coordinating skills.

Proficiency in speaking and writing English, Bahasa Malaysia and Mandarin languages is preferred.

Self-motivated, target oriented and independent with high degree of commitment to meet deadlines and objectives.

Excellent written and verbal communication skills.

Well versed with Microsoft Office applications.

Ability to work and cooperate in a team oriented environment - people oriented with warm and cheerful disposition.

Be prepared to spend time away from home, travelling nationally and internationally. Must possess valid passport.

Must possess valid passport.

Knowledge of counselling techniques.

Proven ability to close sales.

Preferably with own transport and able to travel locally and overseas.

Ability to work well under pressure on simultaneous tasks.

Has wide knowledge of School Coverage and leads Management.

Special Factors (if applicable)

The role required to work and travel on selected weekends/public holidays and outside of standard working hours during weekdays.

Willing to work in Putrajaya.

Essential Criteria – these are attributes without which a candidate would not be able to undertake the full remit of the role. Applicants who do not clearly demonstrate in their application that they possess the essential requirements will normally be eliminated at the short-listing stage.

Desirable Criteria – these are attributes which would be useful for the candidate to hold. When shortlisting, these criteria will be considered when more than one applicant meets the essential criteria.

Application Process

Applications must be submitted by 23 October 2026.

The University is committed to equality of opportunity.

Heriot-Watt University is a global research-led institution with five campuses in the UK, Dubai, and Malaysia. Founded in Edinburgh in 1821 as the world’s first mechanics institute, it gained university status by Royal Charter in 1966.

For over 200 years our pioneering research and education has made a positive impact on the global stage. We continue to push new frontiers in the fields of Science, Technology, Engineering, Business and Design.

Heriot-Watt University Malaysia, established in 2012 in Putrajaya, offers quality British education in Southeast Asia with programmes in business, engineering, actuarial science, data science, and psychology.

Heriot-Watt University is a global research-led institution with five campuses in the UK, Dubai, and Malaysia. Founded in Edinburgh in 1821 as the world’s first mechanics institute, it gained university status by Royal Charter in 1966.

For over 200 years our pioneering research and education has made a positive impact on the global stage. We continue to push new frontiers in the fields of Science, Technology, Engineering, Business and Design.

Heriot-Watt University Malaysia, established in 2012 in Putrajaya, offers quality British education in Southeast Asia with programmes in business, engineering, actuarial science, data science, and psychology.