Edge Platform Hardware & Network Engineer

Akamai Technologies GmbH; Kuala Lumpur; On-site; MYR 245,000 - 368,000; Full time

Job summary

Akamai Technologies GmbH in Kuala Lumpur invites a Server Tech Services Engineer to join our Network Infrastructure team. You will troubleshoot hardware and network issues on Akamai servers across APJ, support the edge platform that serves vast portions of internet traffic, and coordinate repairs with ISPs, field engineers, and vendors.

You will monitor hardware failure patterns, manage Akamai assets, and collaborate with hardware engineering to resolve issues after deployment while maintaining

Qualifications

• Bachelor's Degree (or equivalent) in technology or related field or relevant Professional Experience.
• 1+ years of hands-on network and server hardware experience in fault diagnosis.
• Basic knowledge of server hardware technologies such as types of hard drives, RAM, motherboards and RAID.
• Basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI).
• Exposure to Data center technologies and infrastructure
• Be able to maintain good working relationships with internal and external stakeholders, third party service providers and vendors.
• Demonstrate exceptional analytical skills, the ability to systematically gather relevant information and use that information to troubleshoot and resolve issues.
• Be able to occasionally work in non-office hours.

Responsibilities

• Diagnosing hardware and network issues remotely
• Facilitating server repairs working with ISP and Field Engineers to fix those issues
• Coordinating return of Akamai equipment back to the warehouse/vendors
• Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed
• Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors
• Managing Akamai's hardware assets

Skills

Network fault diagnosis

Server hardware

OSI model

Unix/Linux CLI

Data center tech

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Job description

Akamai Technologies GmbH in Kuala Lumpur invites a Server Tech Services Engineer to join our Network Infrastructure team. You will troubleshoot hardware and network issues on Akamai servers across APJ, support the edge platform that serves vast portions of internet traffic, and coordinate repairs with ISPs, field engineers, and vendors.

You will monitor hardware failure patterns, manage Akamai assets, and collaborate with hardware engineering to resolve issues after deployment while maintaining