Server Tech Services Engineer

Akamai; Selangor; On-site; MYR 48,000 - 80,000; Full time

Job summary

Akamai is seeking a Server Tech Services Engineer to help maintain its mega scale global internet platform infrastructure. You will diagnose hardware and network issues remotely, support Akamai's Edge Platform across APJ, and collaborate with field engineers and vendors.

The role requires a Bachelor's degree or equivalent and at least 1 year in fault diagnosis, with familiarity in OSI model, Unix/Linux CLI, and data center technologies.

Qualifications

• Bachelor's Degree (or equivalent) in technology or related field or relevant Professional Experience
• Have 1+ years of hands-on network and server hardware experience in fault diagnosis
• Have basic knowledge of server hardware technologies such as types of hard drives, RAMs, motherboards and RAID
• Have basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI)
• Have exposure to Data center technologies and infrastructure
• Be able to to maintain good working relationships with internal and external stakeholders, third party service providers and vendors
• Demonstrate exceptional analytical skills, the ability to systematically gather relevant information and use that information to troubleshoot and resolve issues
• Be able to occasionally work in non-office hours

Responsibilities

• Diagnosing hardware and network issues remotely
• Facilitating server repairs working with ISP and Field Engineers to fix those issues
• Coordinating return of Akamai equipment back to the warehouse/vendors
• Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed
• Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors
• Managing Akamai's hardware assets

Skills

Network hardware

Troubleshooting

Linux CLI

OSI Model

Data center

Stakeholders

Analytical skills

RAMs

RAID

Motherboards

Education

Bachelor's degree or equivalent

Tools

LAN/WAN gear

Job description

Responsibility

Job Description

Do you have a passion for network infrastructure technologies?

Would you enjoy maintaining mega scale global internet platform infrastructure?

Join our Server Tech Services Team!

Our Network Infrastructure organization is responsible for Akamai's Edge Platform. It is one of the world's largest distributed platforms consisting of over 250,000+ servers across 137 countries. This platform handles a significant portion of the world's Internet traffic. Our Server Tech Services team works on hardware and network issues on Akamai's infrastructure.

Partner with the best

As a Server Tech Services Engineer, you will work on troubleshooting hardware and network issues on Akamai servers across APJ. This infrastructure delivers Akamai's Content Distribution Network as well as our Internet Security products.

As a Server Tech Services Engineer, you will be responsible for:

• Diagnosing hardware and network issues remotely
• Facilitating server repairs working with ISP and Field Engineers to fix those issues
• Coordinating return of Akamai equipment back to the warehouse/vendors
• Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed
• Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors
• Managing Akamai's hardware assets

Do What You Love

To be successful in this role you will:

• Bachelor's Degree (or equivalent) in technology or related field or relevant Professional Experience
• Have 1+ years of hands-on network and server hardware experience in fault diagnosis
• Have basic knowledge of server hardware technologies such as types of hard drives, RAMs, motherboards and RAID
• Have basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI)
• Have exposure to Data center technologies and infrastructure
• Be able to to maintain good working relationships with internal and external stakeholders, third party service providers and vendors
• Demonstrate exceptional analytical skills, the ability to systematically gather relevant information and use that information to troubleshoot and resolve issues
• Be able to occasionally work in non-office hours

About Us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!