Ecommerce Specialist

Axim; Puchong; On-site; MYR 48,000 - 72,000; Full time

Job summary

Jora Malaysia is seeking a hands-on E-Commerce & Social Commerce Specialist to manage online stores, drive sales growth, and support marketplace operations.

Two positions are available, focusing on managing Shopee, Lazada, TikTok Shop, content creation with Adobe Illustrator and Adobe Photoshop, and coordinating campaigns such as 9.9 and 12.12. Join us to grow online sales with creativity, data, and execution.

Qualifications

• 1–2 years of experience in Shopee, Lazada, TikTok Shop or similar platforms.
• Proficiency with Adobe Illustrator and Adobe Photoshop.
• Familiar with affiliate marketing, livestream operations and social media marketing.
• Good customer service and communication skills.
• Able to work during peak campaign periods and sales events.

Responsibilities

• Manage daily operations of Shopee, Lazada, TikTok Shop and other marketplaces.
• Create and update product listings, banners and promotional materials using Illustrator/Photoshop.
• Process orders and ensure marketplace delivery deadlines and KPIs are met.
• Reply to customer inquiries, reviews and complaints promptly.
• Participate in major campaigns such as 9.9, 10.10, 11.11, 12.12 and Payday Sales.
• Recruit and manage affiliates, KOLs, live hosts, and content creators.
• Support livestream and social commerce activities.
• Monitor sales performance, competitor activities and market trends.

Skills

E-commerce strategy

Customer service

Communication

Campaign planning

Tools

Adobe Illustrator

Adobe Photoshop

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a hands‑on E-Commerce & Social Commerce Specialist (2 positions) to manage our online stores, drive sales growth, and support marketplace operations.

Responsibilities

• Manage daily operations of Shopee, Lazada, TikTok Shop, and other marketplaces.
• Create and update product listings, banners, and promotional materials using Adobe Illustrator and Adobe Photoshop.
• Process orders and ensure marketplace delivery deadlines and KPIs are met.
• Reply to customer inquiries, reviews, and complaints promptly.
• Participate in major campaigns such as 9.9, 10.10, 11.11, 12.12, Payday Sales, and other promotional events.
• Recruit and manage affiliates, KOLs, live hosts, and content creators.
• Support livestream and social commerce activities.
• Monitor sales performance, competitor activities, and market trends.

KPI / Success Measures

• Achieve monthly and annual GMV growth targets.
• Increase sales revenue, store traffic, and conversion rates.
• Maintain high customer ratings and response rates.
• Ensure on‑time order fulfillment and platform SLA compliance.
• Grow affiliate and livestream sales contribution.
• Improve ROAS and overall marketplace profitability.

Requirements

• Minimum 1-2 years of experience in Shopee, Lazada, TikTok Shop, or other e-commerce platforms.
• We wish you are proficient in Adobe Illustrator and Adobe Photoshop.
• Familiar with affiliate marketing, livestream operations, and social media marketing.
• Good customer service and communication skills.
• Able to work during peak campaign periods and sales events.
• Self-motivated, result-oriented, and driven to achieve sales targets.

Join us if you are passionate about e-commerce, digital marketing, and growing online sales through creativity, data, and execution.