eCommerce Customer Service Live Chat Agent

DM DASHER SDN. BHD.; Shah Alam; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A dynamic e-commerce company is seeking a Customer Service Live Chat Agent to enhance customer experience through fast and accurate live chat support. Fresh graduates are encouraged to apply, with training provided. This hybrid position involves handling customer enquiries from multiple platforms and requires a typing speed of 40 words per minute or more. Join a vibrant young team that values personal growth and offers a clear path for career advancement.

Benefits

EPF, SOCSO, EIS Contribution

Annual Increment

Performance Bonus

Medical Leave

Compassionate Leave

Medical Benefit

Optical Benefit

Insurance

Laptop provided

Anniversary Gift

Birthday Gift

Snacks and Refreshments

Staff Discount

Festive Gifts and Celebrations

Engaging bonding activities

Qualifications

• Fresh graduates are welcomed to apply with training provided.
• Ability to commute to Setia Avenue for a hybrid position.
• Experience in sales roles is beneficial.

Responsibilities

• Attend to live chat enquiries from various platforms.
• Ensure fast and accurate responses to customer inquiries.
• Encourage customers to make purchases and convert them into loyal friends.

Skills

Typing speed above 40 words per minute

Customer service

Communication

Ability to work in shifts

Job description

eCommerce Customer Service Live Chat Agent

What's the team function?

Customer Experience team is responsible for:

entire shopping experience of customer, starting from pre-sales until after-sales services

leaving an incomparably WOW impression to customers who support DASHER

upholding DASHER's vision to provide futuristic shopping experience, NOT just pushing SALES but fighting for the greatest EXPERIENCE that customers can enjoy

What's your role?

Attend to live chat enquiry received from Lazada, Shopee, Facebook, TikTok

Be Fast

Be Accurate

Make Customer Happy

Encourage Customer to Purchase

Convert Customer into DASHER's friend

What's the skill required?

Fresh graduates are welcomed to apply! Training will be provided.

Typing speed with 40 words or above per minute

Able to commute to Setia Avenue, Setia Alam (hybrid position, no need come to office everyday)

Able to work on shift rotation basis, currently we have two shifts: day shift (8am to 5pm) and night shift (3pm to 12am)

Who's there to support you?

Do not worry! Everything starts with training where your senior will guide you through our products information and internal communication process flow.

After the onboarding training session, you will be guided by your teamlead starting from day-one; you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved in various internal sharing sessions about the latest info on new product launches and updates on marketing promotions.

1. Must-have:

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Medical Leave
• Compassionate Leave

2. General:

• Medical Benefit
• Optical Benefit
• Insurance
• Laptop provided
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
• Staff Discount – The deal can go real crazy~
• Festive Gifts and Celebrations
• Engaging bonding activities - sports, movie night and more – non-mandatory and feel free to suggest for more!

Challenging Industry – never worry about lacking opportunity to learn and grow

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but Dasher is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenges, take them on, conquer them and GROW!

Elite Teammates – a dream team

Dasher is always committed to maintaining a positive organizational culture, and further improveit. You'll be surrounded by people with different strengths, backgrounds and expertise, but y’all share a thing in common, which is y’all are ELITE. The team focuses a lot on efficiency which will definitely drive you to discover and unleash your own potential. Take this opportunity to gain experience and knowledge from your teammates!

Career Progression – clear path ahead

Dasher has high expectations for you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. Dasher has a very clear structure of career advancement, and very quickly, it’ll be your call whether to develop your skillset towards a management path or a professional/technical path.

We would rather describe ourselves as a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

Dasher nurtures you with support, resources and opportunities. You achieve personal growth via precious experience and knowledge while staying with us. When you level up, Dasher levels up too. Your success directly impacts where we go next.

When you're ready to move on and take on your next adventure beyond Dasher, we'll celebrate it — like a solid transfer to your next club. Your time with us might just be one chapter in your career, but we'll make sure it's one that's worth remembering.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following statements best describes your right to work in Malaysia?
• Which of the following types of qualifications do you have?
• Do you have experience in a sales role?
• Which of the following languages are you fluent in?
• What's your average typing speed?
• How much notice are you required to give your current employer?
• How many years' experience do you have as a Customer Service Role?

Retail & Consumer Products 101-1,000 employees

Dasher is not your regular e-commerce company — we're a fast-moving, young crew shaking things up in e-commerce, B2B, retail, and brand management, making lives safer and smarter one customer at a time.

We're everywhere you already scroll (Shopee, Lazada, TikTok, etc), connecting with customers daily. Plus we've got 20+ retail outlets across Malaysia and Singapore (with Australia next).

We work with big players like Xiaomi, 70mai, Dreame, and more; all impactful names in smart home living.

Join a dream team of 300+ members who actually enjoy what they do, work with powerhouse brands, while building a career doing work that doesn't make you question your life choices.