EB Operations Analyst - Fundsettle Transfer

Euroclear; Malaysia; On-site; MYR 65,000 - 90,000; Full time

Job summary

Euroclear is seeking an Operations Analyst for the FundSettle Transfers Team in Malaysia. You will act as a key intermediary between the FundSettle platform and external Transfer Agents, verifying and releasing transfer instructions and monitoring settlements to ensure timely completion.

You will coordinate with Transfer Agents, Fund Management Companies, and internal stakeholders to resolve queries and expedite settlements, while ensuring documentation is accurate and regulatory requirements

Qualifications

• 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.
• Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.
• Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.
• Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.
• Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.
• Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.

Responsibilities

• Receive, validate, and release transfer instructions via FundSettle.
• Monitor pending and rejected transfers, ensuring prompt resolution and settlement.
• Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders to resolve queries and expedite settlements.
• Ensure accurate and timely dispatch of transfer documentation to Transfer Agents.
• Follow up on contract notes and ensure adherence to internal SOPs and regulatory requirements.
• Investigate and resolve complex cases, including rejected or technically failed transfers.
• Escalate critical issues and contribute to the daily Critical Transfers report.
• Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality.
• Participate in monthly reviews of client queries and agent performance.

Skills

Financial operations

Stakeholder liaison

English communication

Problem solving

Process improvement

Tools

FundSettle platform

Job description

As an Operations Analyst within the FundSettle Transfers Team, you will serve as a key intermediary between Euroclear’s FundSettle platform and external Transfer Agents (TAs).

Your main responsibilities will Include:

• Receive, validate, and release transfer instructions via FundSettle.

• Monitor pending and rejected transfers, ensuring prompt resolution and settlement.

• Liaise with Transfer Agents, Fund Management Companies, and internal stakeholders (e.g. Client Services, Product Analysts) to resolve queries and expedite settlements.

• Ensure accurate and timely dispatch of transfer documentation to Transfer Agents.

• Follow up on contract notes and ensure adherence to internal Standard Operating Procedures (SOPs) and regulatory requirements.

• Investigate and resolve complex cases, including rejected or technically failed transfers.

• Escalate critical issues and contribute to the daily Critical Transfers report.

• Identify inefficiencies and propose process improvements to enhance settlement timeliness and service quality.

• Participate in monthly reviews of client queries and agent performance.

Requirements:

• 1-3 years of industry experience related to financial services operations with understanding of investment operations and operational excellence.

• Proficient in English with outstanding written and verbal communication skills. Proficiency in additional languages is preferred.

• Well-developed organizational and critical thinking skills to resolve complex day to day issues independently.

• Good interpersonal skills and networking abilities with sub-custodians and both internal/external departments.

• Detail oriented, excellent accuracy skills and good understanding in mutual fund and hedge fund are strongly recommended.

• Working hours: 3.00pm – 12.00am / 4.00pm – 01.00am Malaysia time.